Account & Billing
Learn about payment methods, billing information and refunds.
Why can't I access my Synthesia account?
How do I reset my Synthesia password?
Why have I not received a reset password link?
What is the Synthesia password policy?
How can I change my Synthesia account email address?
What can I do in the user settings?
How do I change my Synthesia email notification settings?
Why is my payment to Synthesia unsuccessful?
When am I billed for Synthesia licenses?
How do I upgrade my Synthesia plan?
How do I downgrade my Synthesia plan?
How can I manage my Synthesia account subscription?
How do I change my Synthesia subscription to be billed yearly?
How do I cancel my Synthesia subscription?
Can I get a refund from Synthesia?
How does Synthesia minutes consumption work?
Where can I see my current minutes in Synthesia?
What happens if I run out of minutes on my Synthesia plan?
Do my Synthesia minutes roll over the next billing period?
What happens when I delete a video?
How many minutes do I have on my Synthesia plan?
If I duplicate a Synthesia video, does it consumes minutes?