Synthesia

Jess Diaz-Gomes

Nick Taylor

Learn about payment methods, billing information and refunds.

Account & Billing

Learn how to access your Synthesia account

Why can't I access my Synthesia account?

Learn how to reset your password for your Synthesia account

How do I reset my Synthesia password?

Why have I not received a reset password link?

Learn more about Synthesia Password Policy

What is the Synthesia password policy?

Synthesia account information management.

How can I change my Synthesia account email address?

Learn about the user settings, from account details to preferences and workspace management.

What can I do in the user settings?

How do I change my Synthesia email notification settings?

Account & Settings

Why is my payment to Synthesia unsuccessful?

When am I billed for Synthesia licenses?

Learn how to upgrade your plan on Synthesia

How do I upgrade my Synthesia plan?

Learn more about how to upgrade and downgrade your plan

How do I downgrade my Synthesia plan?

Learn how to upgrade, change, or cancel your Synthesia plan.

How can I manage my Synthesia account subscription?

Manage your Synthesia subscription billing preferences.

How do I change my Synthesia subscription to be billed yearly?

Learn how to cancel your subscription to Synthesia

How do I cancel my Synthesia subscription?

Can I get a refund from Synthesia?

Payments

Learn more about our Licenses for Synthesia

What are Synthesia Licenses ?

Which Synthesia Pricing Plans are Available?

Learn more about our the Free Plan for Synthesia

What is included in Synthesia Free Plan?

Can I get a discount from Synthesia?

Learn about how our plans will impact personal plans

Synthesia Personal plan is in maintenance mode

Learn more about our pricing and the plans available on Synthesia

Plans & Pricing

How does Synthesia credit consumption work for video edits?

Learn more about credit usage in Synthesia.

Where can I see my current credits in Synthesia?

Learn what happens when you remove a video.

What happens when I delete a video?

What are credits, and how do they work for Enterprise customers in Synthesia?

Minute Usage

Synthesia Academy

Knowledge Base

Documentation

Find answers and get help from Intercom Support and Community Experts

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