Account & Billing
Learn about payment methods, billing information and refunds.
By Jess and 2 others3 authors25 articles
Account & Settings
Learn more about your account control, credentials, profile info & notifications
Why can't I access my Synthesia account?Learn how to access your Synthesia account
How do I reset my Synthesia password?Learn how to reset your password for your Synthesia account
Why have I not received a reset password link?
How do I manage my Synthesia password?Learn how to create a secure password, reset it if needed, and troubleshoot login issues with your Synthesia account.
What can I do in the user settings?Learn about the user settings, from account details to preferences and workspace management.
How do I change my Synthesia email notification settings?
How do I change my Synthesia account email address?Synthesia account information management.
Billing & Subscription Management
Learn more about payments and upgrades
Why is my payment to Synthesia unsuccessful?Learn about payment methods, billing information and refunds.
When am I billed for Synthesia licenses?
How do I upgrade my Synthesia plan?Learn how to upgrade your plan on Synthesia
How do I downgrade my Synthesia plan?Learn more about how to upgrade and downgrade your plan
How can I manage my Synthesia account subscription?Learn how to upgrade, change, or cancel your Synthesia plan.
How do I change my Synthesia subscription to be billed yearly?Manage your Synthesia subscription billing preferences.
How do I cancel my Synthesia subscription?Learn how to cancel your subscription to Synthesia
Can I get a refund from Synthesia?Synthesia refund policy.
Can I have a refund on a Studio Avatar?
Plans, Pricing & Licenses
Learn more about our pricing and the plans available on Synthesia
What are Synthesia Licenses ?Learn more about our Licenses for Synthesia
Which Synthesia Pricing Plans are Available?Learn more about our pricing plans.
What is included in Synthesia Free Plan?Learn more about our the Free Plan for Synthesia
Can I get a discount from Synthesia?
Synthesia Personal plan is in maintenance modeLearn about how our plans will impact personal plans
Credits Usage
Learn how credits work and how they’re consumed in Synthesia
Where can I see my current credits in Synthesia?Learn more about credit usage in Synthesia.
What happens when I delete a video?Learn what happens when you remove a video.
What are credits, and how do they work for Enterprise customers in Synthesia?
How does Synthesia credit consumption work for video edits?