Account & Billing
Manage your subscription, usage, permissions, and billing details in one place.
By Jess and 1 other2 authors16 articles
Account Settings
Learn more about your account control, credentials, profile info & notifications
- Why can't I access my Synthesia account?Learn how to resolve Synthesia account access issues, including password problems, invalid subscriptions, and SSO sign-in.
- Why have I not received a reset password link?Learn what to do if a Synthesia password reset email has not arrived in your inbox.
- How do I manage my Synthesia password?Learn how to create a secure password, reset it if needed, and troubleshoot login issues with your Synthesia account.
- How do I use the user settings in Synthesia?Learn what you can manage in your Synthesia user settings, including your profile, password, email, and API access.
- How do I change my Synthesia email notification settings?Learn how to manage your Synthesia email notification preferences, including video, avatar, and workspace alerts.
- How do I change my Synthesia account email address?Learn how to change your Synthesia account email address if you sign in with an email and password.
Billing & Subscription Management
Learn more about payments and upgrades
- Why is my payment to Synthesia unsuccessful?Find out why your payment to Synthesia may have failed and the steps you can take to resolve it.
- How do I manage my Synthesia plan and billing?Learn how to upgrade, downgrade, cancel, or change the billing frequency of your Synthesia plan.
- What is Synthesia's refund and billing policy?Learn about Synthesia's refund and billing policy, including subscription cancellations, discounts, and license charges.
Plans, Pricing & Licenses
Learn more about our pricing and the plans available on Synthesia
Credits Usage
Learn how credits work and how they’re consumed in Synthesia
- How do I check my credit balance in Synthesia?Learn how to check your credit balance in Synthesia and understand the usage alerts that appear as you approach your plan limit.
- What happens when I delete a video?Learn what happens when you delete a video, including the 30-day trash period and how deletion affects your credits.
- What are credits, and how do they work for Enterprise customers in Synthesia?Learn how credits work for Synthesia Enterprise customers, including allocation, workspace limits, and usage tracking.
- How does Synthesia credit consumption work for video edits?Learn how editing your script, avatar, or voice changes the credits your video consumes when you regenerate it.
- What are credits, and how do they work on self-serve plans?Learn how credits work on Synthesia self-serve plans, including monthly and annual balances and what actions use credits.
- What's changing in Synthesia plans on October 1, 2026On October 1, 2026 we're updating our Basic, Starter and Creator plans. Here's what's new, what's changing, and what it means for your account.