Account & Billing
Manage your subscription, usage, permissions, and billing details in one place.
By Jess1 author26 articles
Account Settings
Learn more about your account control, credentials, profile info & notifications
Why can't I access my Synthesia account?Learn how to resolve Synthesia account access issues, including password problems, invalid subscriptions, expired trials, and Google or SSO sign-in.
How do I reset my Synthesia password?Learn how to reset your Synthesia account password using the forgot password page.
Why have I not received a reset password link?Learn what to do if a Synthesia password reset email has not arrived in your inbox.
How do I manage my Synthesia password?Learn how to create a secure password, reset it if needed, and troubleshoot login issues with your Synthesia account.
How do I use the user settings in Synthesia?Learn what you can manage in your Synthesia user settings, including your profile, password, email address, email preferences, API key, and workspace configuration.
How do I change my Synthesia email notification settings?
How do I change my Synthesia account email address?Learn how to change your Synthesia account email address if you sign in with an email and password.
Billing & Subscription Management
Learn more about payments and upgrades
Why is my payment to Synthesia unsuccessful?Find out why your payment to Synthesia may have failed and the steps you can take to resolve it.
When am I billed for Synthesia licenses?
How do I upgrade my Synthesia plan?Learn how to upgrade your plan on Synthesia
How do I downgrade my Synthesia plan?Learn how to downgrade your Synthesia plan and what to expect when the change takes effect.
How can I manage my Synthesia account subscription?Learn how to upgrade, change, or cancel your Synthesia plan.
How do I change my Synthesia subscription to be billed yearly?Manage your Synthesia subscription billing preferences.
How do I cancel my Synthesia subscription?Learn how to cancel your Synthesia subscription from your account billing settings. This option is available on Starter and Creator plans.
Can I get a refund from Synthesia?Learn about Synthesia's refund policy and what it means for your subscription.
Can I have a refund on a Studio Avatar?
Plans, Pricing & Licenses
Learn more about our pricing and the plans available on Synthesia
What are Synthesia Licenses ?Learn more about our Licenses for Synthesia
Which Synthesia Pricing Plans are Available?Learn more about our pricing plans.
What is included in Synthesia Free Plan?Learn more about our the Free Plan for Synthesia
Can I get a discount from Synthesia?
Synthesia Personal plan is in maintenance modeLearn about how our plans will impact personal plans
Credits Usage
Learn how credits work and how they’re consumed in Synthesia
How do I check my credit balance in Synthesia?Learn how to check your credits balance in Synthesia and understand the usage alerts that appear as you approach your plan limit.
What happens when I delete a video?Learn what happens during the 30-day trash period and how deletion affects your credits.
What are credits, and how do they work for Enterprise customers in Synthesia?
How does Synthesia credit consumption work for video edits?
Self-serve users guide to credits