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Why is my payment to Synthesia unsuccessful?
Why is my payment to Synthesia unsuccessful?

Learn about payment methods, billing information and refunds.

Updated over a week ago

Synthesia accepts all major debit, credit and master cards as well as other payment methods. If your payment is unsuccessful or appears to have failed, check the following:

  • Card details entered match and have the correct billing address.

  • Card expiry date.

  • Sufficient funds are available.

If you are experiencing more issues regarding payments, including double charges or issues with changing a payment method, contact Synthesia support team by live chat or via email immediately.

To learn more about Synthesia billing, see the Billing & Usage documentation. Also see the Synthesia's Terms of Service.

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