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Why can't I access my Synthesia account?
Why can't I access my Synthesia account?

Learn how to access your Synthesia account

Updated over 2 weeks ago

Having issues with your Synthesia account password?

Learn more about how to reset your password.


Invalid Subscription

If you have a paid subscription and encounter the above error when signing in, contact the Synthesia support team to regain access.


Details Not Recognized

If you have previously used a trial account, contact the Synthesia support team to discuss account options, as your trial may have expired.


Sign in with Google/SSO

Accounts can be set up by signing in with Google or SSO.

If your account was created using Google or SSO and you prefer to use a password instead, visit the 'Forgot Password' page and follow the reset steps.

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