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Why can't I access my Synthesia account?
Why can't I access my Synthesia account?

Learn how to access your Synthesia account

Updated over 3 months ago

Having issues with your Synthesia account password?

Learn more about how to reset your password.


Invalid Subscription

Contact Synthesia support team to regain access if you already have a paid subscription and receive the above error when signing into your account


Details Not Recognised

If you have previously used a trial account, contact Synthesia Sales team to discuss account options as your trial may have expired.


Sign in with Google / SSO

Accounts can be set up by signing in with Google or SSO.

If your account has been set up with Google or SSO and you would like to use a password instead visit the forgot password page and follow the reset password steps.

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