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Why can't I access my Synthesia account?
Why can't I access my Synthesia account?

Learn how to access your Synthesia account

Updated this week

Having issues with your Synthesia account password?

Learn more about how to reset your password.


Invalid Subscription

If you have a paid subscription and encounter the above error when signing in, contact the Synthesia support team to regain access.


Details Not Recognized

If you have previously used a trial account, contact the Synthesia support team to discuss account options, as your trial may have expired.


Sign in with Google/SSO

Accounts can be set up by signing in with Google or SSO.

If your account was created using Google or SSO and you prefer to use a password instead, visit the 'Forgot Password' page and follow the reset steps.

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