đ This article only applies to our Enterprise plan customers.
If you're not on the Enterprise Plan, check out the credits for self serve users article.
Credits are the shared currency for all of Synthesiaâs usage-based features. Whether you're using AI Dubbing, Bulk Personalization, or the API, credits help simplify billing, give you more flexibility, and make it easier to track usage across your team.
What are credits?
Credits are a single, shared unit that Synthesia uses to measure usage across all of your usage-based features. With credits, you can:
Use a central pool of credits across all eligible features
Allocate credits to different workspaces and teams
Track usage with consistent units and receive alerts when you're nearing limits
What features use credits?
Credits are used for:
Each feature consumes a different number of credits per minute of use:
1 min of AI Dubbing with lip sync = 240 credits
1 min of AI Dubbing without lip sync = 120 credits
1 minute of Bulk Personalization = 90 credits
1 minute of API usage = 75 credits
1 Gemini Omni [Beta] video asset (with or without audio) = 48 credits
1 Veo 3.1 Fast video asset (with audio)= 60 credits
1 Veo 3.1 Fast video asset (without audio)= 48 credits
1 Veo 3.1 video asset (with audio) = 192 credits
1 Veo 3.1 video asset (without audio) = 96 credits
1 FLUX.2 AI image = Free for Enterprise users
1 Nanobanana 2 AI image = 9 credits
1 OpenAI GPT Image 2 = 9 credits
How do org admins manage and allocate credits?
After credits are added to your account, they appear on the Billing pageâvisible to Org Admins.
To start using credits, Admins must first go to General â Feature Settings and enable the desired products for each workspace and assign the right users. Once enabled, those workspaces will appear in the Billing dashboard, where Admins can:
Allocate credits to each workspace
Monitor usage with automated alerts at 75%, 90%, and 100% consumption
When credit usage reaches 100%, feature access is paused until additional credits are added.
đ If you manage multiple workspaces and need to allocate credits at the workspace level, contact your CSM to discuss switching to an organization.
Can I control which features use credits?
Yes. You can enforce more granular usage control by enabling workspace limits.
If workspace limits are disabled, enabled products in any workspace will draw credits from the central organization pool.
If workspace limits are enabled, you can:
Allocate a specific number of credits per workspace
Ensure credits are only used for features you've enabled in that workspace
Control which teams can access which paid features
This helps if you want to dedicate credits to one feature or limit spending to specific teams.
What do users see?
Users will see:
The available credits in their workspace (if workspace limits are enabled)
The credits consumed for each action when using features that require credits
Is there reporting?
Yes. You can export a .csv report of detailed credit consumption under the Insights tab. This helps you track usage across features, users, and workspaces.
âď¸ Click here to learn more about the Insights feature.
Need more credits?
Please reach out to you CSM, AE or contact Synthesia Customer Support.
đŹ FAQs
How long are credits valid for?
How long are credits valid for?
Credits are valid for the length of your contract. Any credits not used by your contract end date will expire and cannot be exchanged for a refund.
Why can't I see the option to allocate credits by workspace?
Why can't I see the option to allocate credits by workspace?
Workspace-level credit allocation is only available once your account is set up as a multi-workspace organization. If you have a single-workspace Enterprise account, all credits draw from one shared pool for that workspace. Contact your CSM if you'd like to move to a multi-workspace setup.
Do unused credits roll over each month?
Do unused credits roll over each month?
No, if credits are not used in the month they will not roll over into next month