Support & Troubleshooting
Find solutions to common issues and get guidance to keep your video creation process running smoothly.
By Jess and 1 other2 authors11 articles
Troubleshooting
Learn common troubleshooting techniques
How do I clear my browser's cache?Learn how to clear your cache to improve Synthesia studio performance.
What steps should I take if I receive the message: "Convert video to template"?This message appears when your video includes API variables, which are only compatible with templates.
What steps should I take if I receive the message: "Something went wrong. Please reach out to our support team for assistance"?Learn what to do when you encounter this pre-generation message.
Why have I not received my free demo video?Synthesia free demo video
Why can't I use a certain voice in Synthesia?
How do I reset my browser state when using Synthesia?Learn more about the Studio browser clean-up tool used to reset your browser state allowing you to continue using Synthesia uninterrupted.
Why didn't I receive a recording of the Synthesia webinar?Synthesia webinar recordings