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How can I contact Synthesia?
How can I contact Synthesia?

Find all the information required to contact us at Synthesia.

Updated over a week ago

We're so glad to hear from you! If you have any questions or feedback, we'd be more than happy to help you out. Please feel free to use the options below to get in touch with us.

Customer Support

If you need assistance with Synthesia, have a question about our products or services, want to submit an enhancement request, or would like to discuss your account, please contact our customer support team via live chat or email.

Opening hours: Daily 9am - 11pm (GMT+1)

Contacting Support: email us at

Live chat: please ensure you are logged into your Synthesia account, in the bottom right-hand corner you will find our live chat.


We’re thrilled you are considering purchasing one of our plans 🤩!
For official pricing and information on features, please visit our website here.

Starter & Creator Plans

  • Sign up for a monthly Starter or Creator plan by visiting our website here

  • Contact our support team via live chat or email for the following:

    • Starter or Creator Plan enquiries & upgrades

    • Custom Avatar enquiries & purchases

Enterprise Plans

Enterprise plan pricing is tailored to your organisation’s needs and can only be provided by our sales team.

  • Free Demo Video: Create a basic demo video for free here.

  • Free Product Tour: Watch a free 5-minute product tour here.

  • Free Personal Demo: If you work at a large organisation, schedule a demo with our sales team here.‍

Contacting Sales: at present, if you wish to get in contact with Sales we recommend filling in our demo request form via; within 48-72 hours you should hear back from our team. If you have a query unrelated to a demo, you can email us:

Customer Success

If your account has a Customer Success Manager, please contact our support team via live chat or email; they will be happy to put you in touch with your dedicated contact.


If your video is awaiting moderation, it will be reviewed by our Moderation Team as soon as possible. Please do not submit the video multiple times, as this will hinder the process. If your video has been under manual review for longer than 24 hours please contact our support team via live chat or email.

If you need additional information regarding moderation, please refer to this helpful guide.


Firstly, thank you for considering a career at Synthesia. We'd love to hear from you! The quickest way to get in touch with our recruitment team is by visiting this page.

Our job openings are always up-to-date, so make sure to check them out and apply for the position that best matches your skills. We wish you the best of luck with your application, and we can't wait to hear from you! 🥳

Report a Vulnerability

At Synthesia, we take security seriously and are committed to maintaining the highest standards of security for our users. If you believe you have found a security vulnerability, we encourage you to report it to us as soon as possible.

To do so, you can reach out to our team via email at to report any vulnerabilities that you may have discovered.

We appreciate your help in making our platform more secure and welcome any feedback or concerns that you may have regarding the security of our platform. Together, we can ensure that our users can continue to enjoy the benefits of Synthesia with peace of mind.

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