Synthesia

Learn how to clear your browser's cache in Chrome and Microsoft Edge to improve Synthesia performance and fix common issues.

How do I clear my browser's cache?

This message appears when your video includes API variables, which are only compatible with templates.

What steps should I take if I receive the message: "Convert video to template"?

Learn how to fix the "Something went wrong" error in Synthesia with a few quick troubleshooting steps, including clearing your cache and doing a hard refresh.

How do I fix the "Something went wrong" error message?

Why have I not received my free demo video?

Why can't I use a certain voice in Synthesia?

Learn how to use the Synthesia browser clean-up tool to fix common issues, and what to do if the reset does not resolve your problem.

How do I troubleshoot browser issues in Synthesia?

Why didn't I receive a recording of the Synthesia webinar?

Meg Farley

Troubleshooting

Synthesia Academy

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.