Troubleshooting
Learn common troubleshooting techniques
How do I clear my cache in Google Chrome?Learn how to clear your cache to improve Synthesia studio performance.
How do I clear my cache in Microsoft Edge?Learn how to clear your cache to improve Synthesia studio performance.
What steps should I take if I receive the message: "We can't generate this video because you don't have permissions for avatars in this video"?This message indicates that you're trying to use avatars or voices in your video that you don't have permission or access to.
What steps should I take if I receive the message: "Oops... You don’t have enough credits to generate the video"?
What steps should I take if I receive the message: "Convert video to template"?This message appears when your video includes API variables, which are only compatible with templates.
What steps should I take if I receive the message: "Something went wrong. Please reach out to our support team for assistance"?Learn what to do when you encounter this pre-generation message.
Why have I not received my free demo video?Synthesia free demo video