Synthesia

Learn how to clear your browser's cache in Chrome and Microsoft Edge to improve Synthesia performance and fix common issues.

How do I clear my browser's cache?

This message appears when your video includes API variables, which are only compatible with templates.

What steps should I take if I receive the message: "Convert video to template"?

Learn how to fix the "Something went wrong" error in Synthesia with a few quick troubleshooting steps, including clearing your cache and doing a hard refresh.

How do I fix the "Something went wrong" error message?

Why have I not received my free demo video?

Why can't I use a certain voice in Synthesia?

Learn how to use the Synthesia browser clean-up tool to fix common issues, and what to do if the reset does not resolve your problem.

How do I troubleshoot browser issues in Synthesia?

Why didn't I receive a recording of the Synthesia webinar?

Troubleshooting

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