Synthesia

Run Synthesia on the latest version of Google Chrome or Microsoft Edge, on one tab, with no background apps running.

<a href="https://help.synthesia.io/en/articles/9859230-how-do-i-clear-my-browser-s-cache">Clear your cache</a>

- Ctrl Shift R for Windows
- Command Shift R for Mac

Try again. If these steps do not resolve the issue, please <a href="mailto:support@synthesia.io" rel="nofollow noopener noreferrer" target="_blank">contact our Support Team</a>.

1. Run Synthesia on the latest version of Google Chrome or Microsoft Edge, on one tab, with no background apps running.
2. <a href="https://help.synthesia.io/en/articles/9859230-how-do-i-clear-my-browser-s-cache">Clear your cache</a>
3. Do a hard refresh of the page.
 - Ctrl Shift R for Windows
 - Command Shift R for Mac
4. Try again. If these steps do not resolve the issue, please <a href="mailto:support@synthesia.io" rel="nofollow noopener noreferrer" target="_blank">contact our Support Team</a>.

Learn what to do when you encounter this pre-generation message.

What steps should I take if I receive the message: "Something went wrong. Please reach out to our support team for assistance"?

Synthesia Academy

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