If you have not received your demo video, check your spam folder. If the video is not in your spam folder, it may have been rejected due to going against Synthesia content moderation guidelines.
Synthesia moderates 100% of its generated content, so if your script does not meet the guidelines, you will not receive a generated video.
đ Find out more about Synthesia Content Moderation Guidelines in the Guide to Content Moderation.
đTo learn how to review, revise, and appeal a rejected video on a paid plan, check out How do I resolve a rejected video?
đ If you believe your script was rejected in error, check out Content Moderation Appeals.