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Why can't I use a certain voice in Synthesia?
Why can't I use a certain voice in Synthesia?
Updated over a week ago

Owing to unprecedented circumstances with one of Synthesia’s external voice partners we are currently in the process of removing some of our voices. For reference, we have listed below the voices that have been removed from the platform:

Affected Voices:

The following voices are impacted by this change:

Language

Gender

Style

en-US

M

Professional, Calm

en-US

F

Narration, Smooth, Newscaster 2

en-GB

M

Narration

en-GB

F

Serious, Narration, Clear

fr-FR

M

Clear, Charming

fr-FR

F

Expressive

de-DE

F

Expressive, Serene

de-DE

M

Warm, Confident, Resolute, Melodious, Sincere, Refined

es-MX

F

Radiant

es-MX

M

Harmonious

tr

M

Soothing

tr

F

Warm

Any generated content can continue to be used without impact. If you need to edit or regenerate videos, we'll automatically update them with the most suitable replacement voice. However, you can also manually select a different voice if you prefer. If you wish to select a different voice than the recommended one, please follow the steps below:

How to Replace a Voice Manually:

To manually select a different voice, follow these steps:

  1. Open your existing project containing the voice you want to change.

  2. Navigate to the Script Box.

  3. Select the Avatar Icon: Click on the avatar icon next to the script box.

  4. Choose a New Voice: Browse the available voices and select your preferred option.

  5. Update the Scene: The scene will automatically update with your chosen voice.

  6. Change Voice for All Scenes: To apply the new voice across all scenes, select the "Change all" option when prompted.

💡 Did you know you also have the possibility of creating your own Personal Avatar? 💡

While some voices are being phased out, Synthesia offers a fantastic opportunity for you to create a personalised experience by developing your own personal avatar that both looks and sounds like you, a colleague or perhaps a senior stakeholder in your business. This could provide a greater opportunity to enhance your content even further and add personalisation using your own likeness and voice.


Frequently Asked Questions:

Q: Why are certain voices being removed?

A: One of our voice partners is experiencing issues, and consequently, the voices listed above will be deprecated from the platform. However, we continue to focus on enhancing the quality and diversity of our remaining voices.

Q: What happens to my existing videos that use the removed voices?

A: Any generated content can continue to be used without impact. If you need to edit or regenerate videos, we'll automatically update them with the most suitable replacement voice. However, you can also manually select a different voice if you prefer.

Q: Can I still create content if my preferred voice is removed?

A: Absolutely! You can select from a wide range of remaining voices or even create a personal avatar that uses your own voice.

Q: How do I ensure the best quality for my personal avatar?

A: For optimal quality, ensure your recording is crisp and devoid of background noise. Synthesia's voice isolation technology will further refine your audio. For detailed guidance, please refer to this guide.

Q: Are there any restrictions on the languages I can use for my personal avatar?

A: Your personal avatar can be created in any of the supported languages listed here. Additionally, your voice will be cloned across multiple languages, giving you even more flexibility in your projects.


Need More Help?

If you have any additional questions or need further assistance, please feel free to reach out to the Synthesia Support team . We're here to help you make the most out of Synthesia!

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