If you experience problems while using Synthesia, troubleshooting can be frustrating. To simplify this process, we've developed the One-click Studio browser clean-up tool. This tool allows you to easily reset your browser state, giving you a fresh start and helping resolve common issues.
How do I Access the Browser Clean Up Tool?
To access the Studio browser clean up tool, simply click on the following link: https://app.synthesia.io/reset. This will take you directly to the page where you can reset your browser state. Please note: All other Synthesia tabs must be closed.
What Does the Browser Clean Up Tool Do?
The clean up tool is designed to reset your browser state. You can use this page to reset the settings of Synthesia's app in your browser. You can also individually reset your LocalStorage, SessionStorage, IndexdDB, cache, and Unregistered Service Workers. Note that this will not reset your Synthesia account or videos, only the settings in your browser.
When Should I Use the Browser Clean Up Tool?
Use the browser clean up tool whenever you encounter any issues while using Synthesia. This could include problems with video playback, audio quality, or any other unexpected behavior. Simply click on the link, select Reset All, and your browser state will be reset, allowing you to continue using Synthesia without any interruptions.
If you are still experiencing issues after resetting your browser state, please contact the Synthesia Support team for assistance.