Get Help
Find solutions to common issues and get guidance to keep your video creation process running smoothly.
By Meg1 author11 articles
- How can I contact Synthesia?Find out how to contact Synthesia's support, sales, customer success, moderation, recruitment, or security teams.
- What is Synthesia?Synthesia is the world’s leading AI video platform for business — helping teams create and scale professional video for communication, training, and skill development.
- How do I check Synthesia's platform status?Learn how to check Synthesia's platform status and subscribe to real-time updates for outages and incidents.
- What are the requirements for Synthesia?
- Can I use Synthesia on a mobile device?Learn what features are available when you use Synthesia on a mobile browser, and what requires a desktop.
Troubleshooting
Learn common troubleshooting techniques
- How do I clear my browser's cache?Learn how to clear your browser's cache in Chrome and Microsoft Edge to improve Synthesia performance and fix common issues.
- How do I fix the "Convert video to template" message?This message appears when your video includes API variables, which are only compatible with templates.
- How do I fix the "Something went wrong" error message?Learn how to fix the "Something went wrong" error in Synthesia with a quick browser cache and refresh fix.
- Why have I not received my free demo video?Learn why a free demo video may not arrive and what to do if it was rejected during content moderation.
- Why can't I use a certain voice in Synthesia?Find out which Synthesia voices have been removed and learn how to manually replace a voice in your video.
- How do I troubleshoot browser issues in Synthesia?Learn how to use the Synthesia browser clean-up tool to fix common issues, and what to do if the reset does not resolve your problem.