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Find solutions to common issues and get guidance to keep your video creation process running smoothly.
By Meg1 author11 articles
How do I check Synthesia's platform status?Learn how to check Synthesia's platform status and subscribe to real-time updates for outages and incidents.
What are the requirements for Synthesia?Learn more about the requirement to use Synthesia
Can I use Synthesia on a mobile device?Learn how to access and use Synthesia on a mobile device, including what features are available and what to expect from the mobile experience.
Troubleshooting
Learn common troubleshooting techniques
How do I clear my browser's cache?Learn how to clear your browser's cache in Chrome and Microsoft Edge to improve Synthesia performance and fix common issues.
What steps should I take if I receive the message: "Convert video to template"?This message appears when your video includes API variables, which are only compatible with templates.
How do I fix the "Something went wrong" error message?Learn how to fix the "Something went wrong" error in Synthesia with a few quick troubleshooting steps, including clearing your cache and doing a hard refresh.
Why have I not received my free demo video?Synthesia free demo video
Why can't I use a certain voice in Synthesia?
How do I troubleshoot browser issues in Synthesia?Learn how to use the Synthesia browser clean-up tool to fix common issues, and what to do if the reset does not resolve your problem.
Why didn't I receive a recording of the Synthesia webinar?Synthesia webinar recordings