Why We Moderate
At Synthesia, our mission is to make video creation easy for everyone. We also believe that synthetic media should be applied in an ethical manner. That is why we apply content moderation to all Synthesia videos. We believe this approach will keep the platform safe for all of us to create professional videos.
We are setting the highest possible standards for the use of our technology; it’s up to all of us to use it responsibly, respectfully, and creatively. To keep that high standard, certain types of content are prohibited, and some topics are restricted to Custom or WebCam avatars only.
Prohibited Content vs. Restricted Content
For our Content Moderation Policies we have two types of content we consider: Prohibited Content and Restricted Content. Depending on the topic within your videos, will determine whether or not the video content is allowed.
❌ Prohibited Content ❌
✅ Restricted Content ✅
Our Content Moderation Policies
You can find out more about all our Content Moderation policies including details on prohibited and restricted content below:
Our Content Moderation Process
With each video you create, your content is placed into our Content Moderation workflow. The process is as follows:
Create your video with the content you wish to include and click Generate.
Your video will begin processing and during this time your content will go through our internal moderation systems.
Any content within videos that is flagged, will then be passed onto manual moderation, for our Content Moderation Team to review.
If the content does not violate one of our policies the video will be released from moderation and you will be able to view it as expected.
If the content violates one of our policies a notification will appear in Synthesia as shown below.
You will also receive an email from Synthesia in regards to why your content was rejected.
If you have any queries regarding rejected content you can follow the Read the Guidelines link via the in app notification or email link. Alternatively, you can look at our Moderation Policies in further detail here.
If you require further assistance or having any queries regarding our policies you can contact our Support Team here.
Why is My Video Awaiting Moderation?
We moderate 100% of our content. Moderation happens through both automated systems and manually. Whilst automatic moderation is instant, manual moderation requires further time for approval.
If your video is awaiting moderation, it will be reviewed by our Moderation Team as soon as possible. Please do not submit the video multiple times, as this will hinder the process, resulting in increased wait times.
If your video has been under manual review for longer than 24 hours please contact our Support Team.
We appreciate you taking the time to review our Content Moderation Policies. We’re so happy that you’re using Synthesia. The most important thing is to have fun with it! We can’t wait to see your creations!
Inappropriate Language Policy
Want to Learn More About Moderation?
Want to learn more Content Moderation?
Take this course to learn why we moderate, what we moderate and how we moderate 😎