When submitting an appeal, it’s important to provide clear and accurate information to help our policy enforcement and moderation teams review your case thoroughly. Below is a step-by-step guide to filling in the appeals form.

Use the same name and email address associated with your Synthesia account. This ensures we can locate your video or account details quickly.

You can find the Video ID in the moderation email you received or within your Synthesia Studio dashboard. If you’re unsure, just describe the video title or topic.

Enter the date when you received the content rejection or account ban notification. This helps us track the specific decision being appealed.

Use this space to explain why you believe the moderation or ban decision should be reconsidered. Be as detailed and specific as possible. You might want to include:

Tip: The more context you provide, the better our team can understand your perspective and make an informed decision.

Providing this information is crucial for our review. Clarify whether you’re creating content for your business, product, or personal use. Additionally, let us know who the intended audience is for your videos, whether it's internal teams, customers, the general public, or another group. This helps us understand the context and purpose of your content.

You may upload screenshots, documents, or other files that support your case. This is optional but helpful if you need to provide visual or written clarification.

Once submitted, Our policy enforcement and policy enforcement and moderation teams will receive your appeal and review the original video alongside your explanation your appeal will be reviewed within 48 hours, and you’ll receive an email update with the final decision.

When a video is rejected by a moderator, you will receive a notification explaining that the content was not approved due to a breach of platform guidelines. These notifications act as formal warnings and are designed to help you understand what went wrong so you can adjust future content accordingly.

After multiple warnings have been issued, you will receive a final warning notification. This message will clearly state that one more rejected video may result in a permanent account ban. The final warning is a serious notice and represents your last opportunity to correct the pattern of violations and continue using Synthesia responsibly.

This system is part of Synthesia’s preventative approach to moderation. Rather than banning customers outright, we aim to educate and encourage responsible use of the platform while protecting the safety of our platform.

If your account has been banned for a serious breach of our Terms of Service, you will receive an email with details and a link to appeal.

Submit the linked in your ban email.

When submitting an appeal for a banned account, it’s important to provide clear and accurate information to help our moderation team thoroughly assess your case. Below is a step-by-step guide to completing the banned account appeals form:

Enter the full name and email address associated with your Synthesia account. This helps us locate your account information and verify your identity quickly.

Include the date you received the account ban email. This allows us to track the moderation action you’re appealing.

Use this section to explain why you believe your account ban should be reconsidered. Be specific and detailed. You may want to include:

Please clarify whether you’re using Synthesia to create videos for business, product, educational, or personal use. Also, let us know who your intended audience is, whether it’s internal stakeholders, customers, learners, the general public, or another group. Understanding the purpose and scope of your content helps us evaluate the appeal in context.

You may upload relevant documents, screenshots, or supporting material that clarifies your position. While optional, attachments can help us better understand your case.

Once submitted, our policy enforcement and moderation team will review your appeal along with the circumstances of the account ban. Appeals are typically reviewed within 48 hours, and you’ll receive a final decision via email.

Please remember that all appeal decisions are final. If your appeal is denied, the ban will remain in place and further review will not be possible.

Every appeal has two possible outcomes, and you will be notified of the result via email.

Please note that all appeal decisions are final. We are unable to reconsider or review the case again once a decision has been made.

To ensure fairness and objectivity, all appeals go through a separate and independent review process. This means that the moderator who initially rejected your video or actioned your account ban will not be the same member of the team reviewing your appeal.

We take this approach to ensure that all decisions are impartial, transparent, and grounded in our Terms of Service, Acceptable Use Policy and Content Moderation Policies.

This separate review process helps us maintain the integrity of our moderation system while giving every customer a fair opportunity to be heard.

Appeals are reviewed within 48 hours. You'll receive an email with the outcome once a decision has been made.

We only accept one appeal per moderation decision. If your appeal is denied, the decision is final.

Feel free to reach out to our Customer Support Team if you have any questions while filling out the form.

Yes. Rejection and ban notifications include the reason for the decision, based on our moderation guidelines. For more detail on specific rejection reasons, please refer to our Content Moderation Policies.

Yes. A single rejected video does not affect your account status. However, repeated violations may lead to warnings, and eventually a ban if the issues persist.

If another video is rejected after a final warning is issued, your account may be permanently banned. At that point, you will still have one opportunity to submit an appeal.

No. Each video must be appealed individually using the link provided in its specific rejection email. This allows our team to properly assess the context and content of each case.

If you've revised the video or script in question, please include those updates in your appeal. This shows willingness to comply and may positively influence the review outcome.

You will receive a final warning email after repeated content violations. This email clearly states that one more rejected video may result in a ban.

If your appeal is related to a video rejection and is denied, your account remains active, but that specific video cannot be published. However, if your appeal relates to a permanent ban and is denied, you will no longer have access to the platform.

Yes. All paying customers, including those with Enterprise plans, are subject to the same moderation and appeals process to ensure fairness and consistency.