Disagreeable Content focuses on content that could depict misinformation or information of a deceptive nature.
Disagreeable Content is sectioned into the follow categories:
Navigate the categories below to find out more on what content is permitted and prohibited.
It is important to note that restricted content is only allowed with Custom Avatars. Any Restricted Content that is depicted using stock avatars will not be allowed
Disinformation & Misinformation
Foreign Travel Advice
We encourage you to have conversations about Foreign Travel Advice responsibly. You are able to create videos using our stock avatars to inform and educate your audiences from legitimate sources such as country governments or informational content on historical landmarks, customs or activities.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational, educational or promotional content about specific landmarks, activities or accommodation by the organising institution (e.g., travel agency) ✅ Informational, educational or promotional content about Labour Immigration / Immigration (e.g., agencies promoting immigration to other countries) by non-governmental agencies | ❌ Misleading, unverified or unauthorised or personalised information or advice about Visa requirements, accommodation, activities, currency, customs, or local laws. ❌ Fraudulent offers to travel abroad ❌ Promotion, sale or endorsement of services, businesses or individuals that provide fraudulent information or documentation for foreign travel. ❌ Promotion or sale of forged, counterfeit and fraudulent documentation |
Legal Advice and Information
We encourage you to have conversations about Legal Advice and Information responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about the history of Law, it's application and development legal Institutions, legal practitioners and regulations without interpretation, recommendations or advice.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Content about licensed legal practices, practitioners and jurisdictions and regulations. ✅ Content about Legal Practitioners, Practices, Regulators, Lawmakers and Legal Institutions | ❌ Intentionally misleading, unverified or unauthorised information or advice about legal practices, procedures, practitioners or jurisdictions including individualised advice and/or call for action, any personalised legal advise for individuals regarding any legal matters. ❌ Any form of individual or company confidential or classified legal information |
Media Reporting (News)
We encourage you to have conversations about Media Reporting responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about history, production, research and process of media reporting.
Content that reports on events or developments, including but not limited to breaking news, current events, trends, and updates on topics of public interest, will only be permitted through our Corporate plans with a Custom or WebCam avatar.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational content on Breaking News, Current Events Reporting and Public Interest Topics. ✅ Fictional News Content/Stories: content that contains fictional characters or stories and is presented or structured in the form of News Reporting | ❌ Fake News: information about news, events or causalities that lacks factual accuracy and verification. ❌ Libel and Slander Statements: false and defamatory statements aimed at harming an individual's reputation and professional standing. ❌ Conspiracy Theories: content that suggests a group of individuals or organisations is secretly planning or controlling events behind the scenes in a deceptive manner. ❌ Polarising and Divisive propaganda about individuals or institutions. ❌ Content that is rumours and based on gossip with intent to cause harm. ❌Climate Misinformation content that denies the existence or impacts of climate change |
Medical Advice and Information
We encourage you to have conversations about Medical Advice and Information responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about the history of common diseases or illnesses, over the counter medications, general anatomy, sexual and reproductive health, mental health and hygiene, healthy lifestyle practices and medical institutions without offering interpretation or medical advice for diagonisis or treatment
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational or educational content about about diagnosis, treatments, common illnesses and procedures done by a licensed and authorised medical practitioner. ✅ Information about a medical institution (e.g., clinic, hospital) specific treatment and procedures outcomes and recommendations, including Clinical Trials and Testimonials (both patients and medical professionals). ✅ Informational or educational (internal) content on the sale, promotion, distribution, packaging, safety, use, disposing or elimination of Pharmaceutical Prescription Drugs | ❌ Public Health Emergencies Content: unverified/unauthorised information or advice (including diagnosis and treatment). ❌ Misleading, unverified or unauthorised information or advice about medical terms, diagnostics, treatments or procedures, including claims of miraculous treatments, full recovery (including testimonials) and treatments carried out be unauthorised medical practitioners. ❌ Content that contradicts worldwide expert consensus on safe medical practices (e.g., safe abortions, alternatives health practices, etc). ❌ Promotional content about the sale, distribution or use of Pharmaceutical Prescription Drugs, both legal and illegally manufactured. |
Political Content
We encourage you to have conversations about Political and Election topics responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about the history of a political party or significant event without interpretation or judgement, misleading information or details
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Political opinions and expressions of ideals and perspectives related to political issues [as long as it does not violate other policies. ✅ Educational or informational factually based discourses and analysis, critical examination of political issues and policies. ✅ Information about sources, affiliations and funding and the entities or individuals behind political messages. ✅ Political Satire and Comedy | ❌ Any content that supports, promotes, endorses or encourages the manipulation and undermining of the integrity of democratic processes. Including but not limited to: deceptive tactics, voter/census interference, misattributed and manipulated content and polarising rhetorics |
Financial Solicitation
Banking Scam or Fraud
We encourage you to have conversations about Banking Scam or Fraud responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about informational content about verified historical Banking Scam or Fraud cases.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational or educational and informational content about different types of banking scams or fraud, how they operate and prevention and protection user guides. | ❌ Promotion, support or advertisement of content that facilitates banking scams or fraudulent activity. Including the explicit promotion of scam techniques, sharing personal information for fraudulent purposes or providing tutorials on how to carry out fraud. ❌ False or misleading information about banking scams or fraud. Information promoting conspiracy theories that undermine the risks, severity and affected communities of banking scam or fraud victims. ❌ Content from unverified, unauthorised or untrustworthy sources about banking products |
Business Fraud
We encourage you to have conversations about Business Fraud responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about verifiable or historical Business Fraud cases , without interpretation or judgement.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational or educational content about different types of Business Fraud, their operations and how to prevent and report fraud. ✅ News and analysis related to Business fraud information, techniques, regulatory actions or trends in fraudulent activities | ❌ Promotion, support or endorsement of activities that facilitates business fraud. Including guidance to engage in fraud. ❌ Content from unverified, unauthorised and untrustworthy sources about business operations. ❌ Impersonation or misrepresentation of legitimate business or individuals as well as business or individuals associated with financial fraud.
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Charity, Grants and Lottery Scams
We encourage you to have conversations about Charity, Grants and Lottery Scams responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about about verifiable or historical Charity, Grants and Lottery Scam cases as well as informational and educational content about verifiable Grants providers (e.g., universities, governments) and their application process.
This does not include any personalised information or misleading or unverifiable information on how to better improve an individual's chances of successfully getting the grant.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational or educational content about different types of charity, grants and lottery scams including operation. ✅ Prevention guides and advice on how to recognise and avoid charity, grants and lottery scams including how to protect personal information, how to research legitimate providers and steps to report fraud. | ❌ Promotion, support or endorsement of fraudulent charities, grants or lottery schemes, including content that encourages people to participate or provides misleading information about the legitimacy of these organisations. ❌ Impersonation or misrepresentation of legitimate charitable organisations, grant providers or lottery entities. Misleading or deceptive content that could be mistaken for genuine entities or opportunities. |
Insurance Scam
We encourage you to have conversations about Insurance Scams responsibly. You are able to create videos using our stock avatars to inform and educate your audiences on easily verifiable information about the historical Insurance Scams.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Information and educational content about different types of Insurance Scam, their operations and how to prevent and report fraud. ✅ News and analysis related to Insurance Scam information, techniques, regulatory actions or trends in fraudulent activities. ✅ Content promoting public awareness about insurance scams, their impact on individuals and society and encouraging preventative measures. | ❌ Promotion, support, information or endorsement of activities that facilitates insurance fraud. ❌ Impersonation or misrepresentation of legitimate insurance companies, insurance brokers or insurance claims. ❌ Support, encouragement or endorsement of fraudulent activities, e.g guides on how to commit fraud or deceptive tactics to use when dealing with insurance brokers or businesses. |
Investment Products or Activities
We encourage you to have conversations about Investment Scams responsibly. You are able to create videos using our stock avatars to inform and educate your audiences on easily verifiable information about historical Investment Scams or informational or educational verifiable content about what Investment products and activities are, without interpretation, solicitation or advice.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Information or educational content about different types of investment scams, their characteristics and how to prevent falling into them. ✅ Information or educational content about news, legal updates or court cases related to investment scams. ✅ Information or educational content about Investment opportunities , groups or products, including information about different types of financial investments, strategies and financial planning. ✅ Information or educational content that offers unbiased analysis, research and insights to various investment options, industries and market trends with the objective of helping consumers understand potential risks and rewards. ✅ Information or educational content about relevant financial regulations that does not promote illegal or fraudulent investment schemes. ✅ Information or educational content about diversification and risk management in investment strategies. | ❌ Promotion, endorsement or advertisement of fraudulent investment opportunities, including claims of high or guaranteed profits or insider information, with misleading information about the benefits or returns. ❌ Content related to unregulated financial services such as unregistered brokers, unlicensed investment advisors or unauthorised trading platforms or individuals. ❌ Promotion, endorsement or advertisement of the sale or distribution of fake or counterfeit investment products. ❌ Targeted Investment Advice for Individuals - personalised and specific investment advice for individuals (recommendations should be general and not tailored to individual circumstances) ❌ Promotion, support or endorsement of speculative and/or high-risk investment schemes (e.g., high risk investments or speculative schemes without warnings) ❌ Promotion, endorsement or advertisement of unregulated, unlicensed or unauthorised financial products or unverified financial advice. |
Money Laundering
We encourage you to have conversations about Money Laundering responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about verified historical money laundering events, without judgement or interpretation.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Information or educational content about money laundering laws, regulations and prevention measures (including information about risks, consequences and methods used as long as it's presented by an authorised law enforcement practitioner or lawyer). | ❌ Instructional content on conducting money laundering (including step-by-step instructions, techniques or advice on illegal financial activities). ❌ Promotion, advocacy or encouragement of money laundering services or practices. Any advertisement of services to hiding or laundering illicit funds are strictly prohibited. ❌ Promotion, distribution or sale of money laundering tools (e.g., software) or illegal financial services |
Multi-Level-Marketing Schemes
We encourage you to have conversations about Multi-Level-Marketing Schemes Laundering responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about verified historical MLM schemes, without judgement or interpretation.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational or educational content about MLMs, their characteristics and how to identify them. | ❌ Misleading or false claims about MLM products or opportunities (e.g., unrealistic promises of success, deceptive marketing tactics) |
Pyramid Schemes
We encourage you to have conversations about Pyramid Schemes responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about verified historical money laundering events, without judgement or interpretation.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Educational and informational content about Pyramid schemes, their characteristics and how to identify and avoice them (warning signs, red flags, common tactics, etc) | ❌ Promotion, endorsement or advertising of Pyramid Schemes, including explicit solicitations for investments or promises of high returns with minimal risk. |
Social Media Scams
We encourage you to have conversations about Social Media Scams responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about Social Media Management, Engagement, Influencer Management, Influencer Marketing, without interpretation, sale or distribution information
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Promotional content about Social Media Management, Engagement, Influencer Management, Influencer Marketing, etc. | ❌ Promotion, support, information or endorsement of services aimed at generating or participating in social media scams. |
Tax Evasion
We encourage you to have conversations about Tax Evasion responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about verified historical tax evasion events, without judgement or interpretation
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Educational and informational content about tax laws, regulations and compliance requirements (e.g., tax planning, legal tax minimisation strategies, legitimate deductions) that encourages lawful behaviour. ✅ News and analysis related to tax evasion cases, investigations and efforts to combat tax fraud. | ❌ Instructional content on how to evade tax or engage in tax evasion, including fraudulent practices, techniques to hide income or assets or ways to manipulate tax reporting. |
Promotional Activity and Other Restricted Practices
Affiliate Marketing
We encourage you to have conversations about Affiliate Marketing responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about Affiliate Marketing products or services.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational or educational content about Affiliate Marketing products/or services. This includes reviews, comparisons, tutorials or guidelines to aid customers make informed decisions about products or services. | ❌ Promotion, sale or endorsement of Affiliate Marketing Fraudulent Activity or Scams: deceptive practices that exploit the affiliate marketing model to take advantage of unsuspecting individuals or business. ❌ Promotion of Fake Affiliate Programs with promises of high commissions that fail to pay affiliates for referrals or sales. ❌ Content containing unethical link sharing and spam practices. ❌ Content that contains false or misleading claims to lure individuals into clicking on affiliate links (e.g., making false claims about products, services, exaggerating benefits or using clickbait tactics). ❌ Promotion or endorsement of unethical recruitment (e.g., content that focuses primarily on recruiting rather than promoting products/services) |
Age Restricted Products or Services
We encourage you to have conversations about Age Restricted Products responsibly. You are able to create videos to inform and educate your audiences about age restricted products for educational and training purpose for internal processes.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational or educational content about age restricted products or services (e.g., history, consumption data, market audience etc). ✅ Informational or educational (internal) content on the sale, packaging, distribution, logistics, marketability, education, liability, etc of age restricted products or services | ❌ Promotional content about the sale, distribution or use of any age restricted products or services |
Cannabis
We encourage you to have conversations about Cannabis responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about the history and cultural significance of Cannabis without interpretation, judgement or misleading information or details
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational or educational content about the sale, distribution and consumption of Marijuana (Cannabis with high content of THC) and/or CBD. ✅ Informational and educational content about safe consumption, storing and disposal of Cannabis . ✅ Informational and educational content about medicinal use of cannabis including benefits, risks and general information about cannabis strains. | ❌ Promotional or informational content about illegal sale, distribution or consumption of Marijuana (Cannabis with high content of THC). ❌ Promotion, support or encouragement of harmful or dangerous practices around Cannabis, including illegal activities, excessive consumption or unsafe practices. |
Cognitive (Mental State) Altering Practices
We encourage you to have conversations about Cognitive Altering Practices responsibly. You are able to create videos using our stock avatars to inform and educate your audiences on:
Evidence-based information about cognitive altering practices
historical and/or cultural significance of cognitive altering practices
Scientific and Academic Research related to cognitive altering practices
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informative, educational or testimonial accounts of experiences with cognitive altering practices. ✅ Informative and educational content about harm reduction and safety guidelines associated with cognitive altering practices (e.g., responsible use guidelines). ✅ Informative, educational and instructional content (e.g., guidelines or resources) from qualified professionals (e.g., psychologists, therapists). ✅ Promotional or informational content of cognitive altering practices services. ✅ Informational or educational content about Astrology. ✅ Astrological Readings (birth chart) and Horoscopes | ❌ Support, promotion or endorsement of dangerous or harmful cognitive altering practices that pose significant risk to individuals or communities physical or mental well-being. ❌ Encouraging the misuse of substances, self-harm or activities with a high risk of adverse effects. ❌ Unauthorised Medical Advice related to cognitive alerting practices. Content that promotes unproven treatments, therapies, or interventions without scientific validation or professional supervision. ❌ Misleading and/or False Claims about the benefits, efficacy or outcomes of cognitive altering practices. ❌ Content promoting or advocating for non-consensual cognitive altering practicers including content that encourages manipulation of individual's or violates individual's autonomy and agency is strictly prohibited. ❌ Content that encourages or promotes illegal activities related to cognitive altering practices.
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Dietary Supplements
We encourage you to have conversations about Dietary Supplements responsibly. You are able to create videos using our stock avatars to inform and educate your audiences on verifiable information about the history or cultural aspects of dietary supplements.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational or educational content about about vitamins, minerals and other dietary supplements including their functions, sources and potential benefits. Content that is backed by credible scientific research and evidence about supplements and their potential effects (both beneficial and detrimental). ✅ Product reviews, experiences and testimonials with specific supplement products. ✅ Informational or educational content on dosage and usage guidelines for proper consumption as well as information of potential interactions with medications or other supplements. ✅ Informational and educational content comparing different supplement brands, formulations or types of supplements aimed at assisting and informing consumers of market options and informed decisions. ✅ Informational and educational content about the nutritional content of food supplements (and foods in general) and how they contribute to health and wellbeing, including use, lifestyle and dietary advice. ✅ Informational or educational content about the regulations, quality standards and legal considerations (regulatory requirements) regarding dietary supplements. | ❌ Misleading advertisement, unsupported or exaggerated claims about the effectiveness of supplements in treating or curing specific symptoms or medical conditions. ❌ Promotion, endorsement or encouragement of fraudulent or deceptive supplement products. ❌ Dangerous or harmful substances (e.g., banned or dangerous substances) that have severe side effects or pose a risk to health. ❌ Promotion, support or encouragement of dangerous practices related to supplements such as consuming potentially toxic doses of certain vitamin, mineral or any type of supplements, extreme overdosing or mixing incompatible supplements. ❌ Promotion or distribution of personal health advice related to supplements without appropriate qualifications or medical expertise. ❌ Content specifically targeting minors or encouraging inappropriate use of supplements. |
Gambling
We encourage you to have conversations about Gambling responsibly. You are able to create videos to inform your audiences on legitimate and legal gambling services.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Instructional content on how to use a legal gambling services (e.g., sports bets). ✅ Informational content on licensed and authorised gambling services (e.g., national lottery) | ❌ Instructional content on how to use an illegal gambling service (remote or non-remote). ❌ Promotion or endorsement of any illegal gambling services, organisations or practices |
High Risk [Hazardous] Products or Services
We encourage you to have conversations about High Risk Products or Services responsibly. You are able to create videos using our stock avatars to inform and educate your audiences on easily verifiable information about the history of High Risk products or services, such as what hazardous materials are, their significance and their history.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informational, educational or promotional content about high risk products or services including the sale, promotion, distribution, packaging, safety, use, disposing or elimination of high risk products or services. | ❌ Promotional content about the sale, distribution or use of any illegal High Risk [Hazardous] Products, Activities or Services. |
Religious Practices
We encourage you to have conversations about Religious Practices responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about Theology studies, historical events, religious history, religious beliefs, practices, traditions or the broader aspects of faith.
This can also include religious celebrations, festivals or holidays, religious-themed artistic expressions like art, music, poetry or literature
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Transcribed content from religious texts, prayer, psalm, prophets books, etc. | ❌ Support, promotion or endorsement of practices that pose a risk to safety in the name of religion (e.g., human right violation, child abuse or neglect, fraudulent or harmful activities) |
Spam Behaviour
We encourage you to have conversations about Spam Behaviour responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about anti-spam regulations, enforcement or authorised regulators (e.g., GDPR, CASL, Spam Act, PECR)
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Informative, educational or reporting content about specific Spam Incidents or Behaviours | ❌ Content that is unsolcitied, repetitive and deceptive. |
Weight Loss Products or Services
We encourage you to have conversations about Weight Loss Products or Services responsibly. You are able to create videos using our stock avatars to inform and educate your audiences about the history or cultural or significant aspects of Weight Loss without interpretation, judgement or misleading information or details.
Restricted Content (For Custom and Webcam Avatars ONLY) | Prohibited Content (Stock, Custom and Webcam Avatars) |
✅ Information or educational content about weight loss treatments and procedures done by a licensed and authorised medical practitioner. | ❌ Promotional or informational content about unverified, unregulated or unauthorised distribution, promotion or sale of Weight Loss Products |
Repeat Infringer
Any content, that goes against our Content Moderation Guidelines, created by a repeat infringer who's been notified of previous moderation offences and subsequently banned, is prohibited and grants a direct block.
Synthesia shall have the sole discretion in reaching the final decision.
Want to Know More About Content Moderation?
Find out more about Content Moderation here