This article will outline the common messages you may see when attempting to generate a Synthesia video, what they mean, and how to resolve them.
What steps should I take if I receive the message:
Common messages you may see when attempting to generate a video:
"Something went wrong. Please reach out to our support team for assistance."
"Something went wrong. Please reach out to our support team for assistance."
This is a general error message that indicates an unexpected problem occurred.
"Oops... You don’t have enough minutes to generate the video"
"Oops... You don’t have enough minutes to generate the video"
This message appears when your account doesn't have sufficient video minutes to complete the generation.
"Convert video to template"
"Convert video to template"
This message appears when your video includes API variables, which are only compatible with templates.
"We can't generate this video because you don't have permissions for avatars in this video "
"We can't generate this video because you don't have permissions for avatars in this video "
This message indicates that you're trying to use avatars or voices in your video that you don't have permission or access to.
Notes:
These are the most common messages users encounter when generating a Synthesia video. If you receive an error not listed here, please contact the Support Team.
To keep up to date with the status of Synthesia see the Status page.