"Something went wrong. Please reach out to our support team for assistance."
This is a general error message that indicates an unexpected problem occurred.
"Oops... You don’t have enough credits to generate the video"
This message appears when your account doesn't have sufficient credits to complete the generation.
"Convert video to template"
This message appears when your video includes API variables, which are only compatible with templates.
"We can't generate this video because you don't have permissions for avatars in this video "
This message indicates that you're trying to use avatars or voices in your video that you don't have permission or access to.
Notes:
These are the most common messages users encounter when generating a Synthesia video. If you receive an error not listed here, please contact the Support Team.
To keep up to date with the status of Synthesia see the Status page.