This guide explains common error messages, what they mean, and how to fix issues like credits, permissions, or template errors.
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"Something went wrong. Please reach out to our support team for assistance."
This is a general error message that indicates an unexpected problem occurred.
📖 Check out our Something went wrong troubleshooting article
"Oops... You don’t have enough credits to generate the video"
This message appears when your account doesn't have sufficient credits to complete the generation
📖 Check our Oops... You don’t have enough credits to generate the video troubleshooting article
"Convert video to template"
This message appears when your video includes API variables, which are only compatible with templates
📖 Check our What steps should I take if I receive the message: "Convert video to template" troubleshooting article
"We can't generate this video because you don't have permissions for avatars in this video"
This message indicates that you're trying to use avatars or voices in your video that you don't have permission or access to
📖 Check out our We can't generate this video because you don't have permissions for avatars in this video troubleshooting article
Still having issues?
If you receive an error not listed here, please contact the Support Team.