📌 Avatar and voice sharing is only available on Enterprise plans. To upgrade your plan, book a demo with our sales team.
This error occurs when one or more avatars or voices in your video are not accessible to you, either because of plan restrictions or because the assets have not been shared with you.
To Resolve This Error
Review each scene in your video to identify which avatars and voices are in use.
Replace any avatars or voices you do not have access to with ones available on your current plan.
If the video uses a custom avatar or voice clone, the user who created those assets controls access to them.
Ask the owner to share the avatar or voice with you. They can follow the steps in the How do I share custom avatars and voices? article.
If you believe you should have access to all the avatars and voices in the video but are still seeing this error, contact the Support Team.
✍️ Custom avatars and voice clones can only be shared between members of the same workspace. To learn more, see the How do I share custom avatars and voices? article.
💬 FAQs
Why am I seeing this error for a Stock Avatar, not a custom one?
Why am I seeing this error for a Stock Avatar, not a custom one?
Some Stock Avatars and voices are exclusive to specific plans. If a Stock Avatar or voice in your video isn't included in your current plan, you'll see the same permissions error as you would for an unshared custom avatar. See How do I check which Avatars are available on my plan? to confirm what's included.
I replaced the avatar, but I'm still seeing the error. What should I do?
I replaced the avatar, but I'm still seeing the error. What should I do?
The previous avatar may still be referenced in another scene, or your browser may be showing a cached version of the editor. Check every scene for the earlier avatar, then refresh your browser. If the error continues, contact the Support Team.
📚 For more on avatar access and availability, visit Avatar and Voice retirement FAQs.