Resources To Guide Your Journey
Information on how to contact us, our webinars and other things to assist you with using Synthesia.
Support
Learn more about contacting Synthesia customer support
How can I contact Synthesia?Find all the information required to contact us at Synthesia.
What is the Helpful Content Section in Synthesia?Need additional help when using Synthesia? Learn more about the Helpful Content section in Synthesia
What are Synthesia's security practices?
What are the requirements for Synthesia?Learn more about the requirement to use Synthesia
Knowledge Base Update: Video Translations
Support Tools
Learn more about support tools
How do I reset my browser state when using Synthesia?Learn more about the Studio browser clean-up tool used to reset your browser state allowing you to continue using Synthesia uninterrupted.
Synthesia StatusKeep up to date with the Synthesia platform
What keyboard shortcuts can I use in Synthesia?
Which Synthesia domains should I whitelist on my corporate network?This article outlines the necessary domains and services to allow without restriction.
Academy & Webinars
Learn more about Synthesia Academy
What is FOCA?
How can FOCA improve my videos?Synthesia FOCA framework
What design tips can help me create better videos with Synthesia?Learn how to make videos look professional without a design background
How do I create my first video using Synthesia?Create your first video thanks to the Synthesia AI assistant
How do I start using Synthesia?Getting started with Synthesia
Why didn't I receive a recording of the Synthesia webinar?Synthesia webinar recordings
Troubleshooting
Learn common troubleshooting techniques
How do I clear my cache in Google Chrome?Learn how to clear your cache to improve Synthesia studio performance.
How do I clear my cache in Microsoft Edge?Learn how to clear your cache to improve Synthesia studio performance.
What steps should I take if I receive the message: "We can't generate this video because you don't have permissions for avatars in this video"?This message indicates that you're trying to use avatars or voices in your video that you don't have permission or access to.
What steps should I take if I receive the message: "Oops... You don’t have enough credits to generate the video"?
What steps should I take if I receive the message: "Convert video to template"?This message appears when your video includes API variables, which are only compatible with templates.
What steps should I take if I receive the message: "Something went wrong. Please reach out to our support team for assistance"?Learn what to do when you encounter this pre-generation message.
Why have I not received my free demo video?Synthesia free demo video