📌 Self-serve users can invite guests to view and comment on individual videos, but each self-serve account is limited to a single user and therefore cannot convert a guest to a member.
🚨 You must be an Admin of your Workspace on an Enterprise plan to upgrade a Guest into a Member.
To upgrade your plan, check out our upgrade guide
Go in your Workspace Member Settings page.
Select the Guests tab.
Click on the 3-dot menu.
Select Convert to Member.
💬 FAQs
Can I change a Member back to a Guest?
Can I change a Member back to a Guest?
No. Once a user is assigned the Member role, they cannot be downgraded to Guest.
Can Guests become Members?
Can Guests become Members?
Yes. Guests can request to be upgraded to a Member role. See the Synthesia User roles & Permissions documentation to learn more.