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How do I manage my Synthesia password?

Learn how to create a secure password, reset it if needed, and troubleshoot login issues with your Synthesia account.

Written by Jess Diaz-Gomes

📌 This article is for users who log in with an email and password.

If you sign in with Google or SSO, your password is managed through Google or your identity provider — not Synthesia. To change it, update your password there directly.

This article explains how to manage your Synthesia password, including the requirements for creating a secure password, how to reset it if you've been locked out, and answers to common login questions.

Password Requirements

To help keep your account secure, your password must include:

  • At least 8 characters (maximum 99 characters)

  • At least 1 number

  • At least 1 special character

  • At least 1 uppercase letter

  • At least 1 lowercase letter

How To Reset Your Password

If you’ve forgotten your password or need to change it:

  1. Go to the Forgot password page.

  2. Enter your registered email address.

  3. Select Reset password.

  4. Check your email for a message from Synthesia with instructions (this may take up to 10 minutes).

✍️ If your reset link doesn't arrive, loops back to the login page, or shows an invalid or expired token, this can happen after a login security update on accounts that predate it. Contact our Support Team.

💬 FAQs

Does Synthesia remember my previous passwords or require regular password changes?

No, Synthesia does not compare your password history and does not enforce a maximum password age. You can reuse old passwords if needed.

What happens if I enter the wrong password multiple times?

Your account will be locked after 5 failed login attempts for security reasons. If this happens, follow the reset password steps or contact support.

Can I manage password policies for my organization?

Yes, if you're on an Enterprise plan using SAML SSO, you can manage password policies through your own identity provider.

Didn’t receive the reset link?

If the reset email hasn’t arrived:

  • Check your Spam or Junk folder.

  • Make sure your firewall or email filters aren’t blocking messages from Synthesia.

  • Confirm that you're using the correct email address registered to your Synthesia account.

Still having trouble? Contact our Support Team.

Who should I contact if I use SAML SSO and can’t access my account?

If you login with SAML SSO and cannot access your account you should contact your internal IT admin.

What's next?

📚 For password requirements and account security settings, see How do I manage my Synthesia password?
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📚 Having trouble accessing your account? See Why can't I access my Synthesia account?

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