đ Syren Credits by Plan
Basic, Starter, Pro, and Enterprise: Each user receives Syren launch credits. Launch credits expire on November 9, 2026 at 23:59 BST. Syren does not show a notification when launch credits end.
Enterprise: Users need a full license to use Syren. Launch credits belong to each user, and there is no organization pool or workspace pool.
If you would like to upgrade your plan, use our upgrade guide.
âď¸ Syren is a beta feature. Credit amounts and what you see in Syren may change.
Syren uses credits as it builds and refines your video. Each user receives free Syren launch credits to start creating for free. After your launch credits run out or expire, Syren uses the standard credits in your account. This article explains what launch credits are, how many credits a video uses, and what you see in Syren.
Syren Launch Credits
Syren launch credits are a free allowance for each user.
Launch credits:
Work in Syren only.
Belong to one user and cannot be shared, transferred, exchanged, or redeemed.
Expire on November 9, 2026 at 23:59 BST.
How Many Credits a Syren Video Uses
The number of credits a Syren video uses depends on how much Syren builds and how many changes you ask for. Your launch credits cover about one video of one minute with a few rounds of edits. Long back-and-forth sessions use many more credits and can go beyond your launch credits.
Syren shows your credit use as a single total called Syren usage, without a breakdown by component.
Edits and Chat Messages
Edits and chat messages use credits in Syren. Every round of chat edits uses credits, not just the finished video.
When Launch Credits Run Out or Expire
When your launch credits run out or expire, Syren starts to use the standard credits in your account. Syren does not show a notification when this switch happens.
Basic, Starter, and Pro plans: Syren uses the credits in your plan. If your credit use goes above the credits in your plan, your plan details show a message that you are out of credits and in arrears, with a Top up button. Syren deducts the credits you used beyond your balance from your next top-up and does not charge them separately. To check your balance, check out How do I check my credit balance in Synthesia?
Enterprise plans: Syren uses your organizationâs or workspaceâs credits.
When all credits are used, Syren shows the message âOops... You donât have enough credits left.â with an Upgrade now button.
What You See in Syren
Syren shows a credits icon with the prompt box. Hover over the icon to see where you are consuming credits from:
While you have launch credits, the icon shows that you have free Syren credits left. Hover over the icon to see your remaining free Syren credits and the typical credit use for a one-minute video.
After your launch credits are used, hover over the icon to see the credits left in your workspace.
When all credits are used, a message reads âOops... You donât have enough credits left.â with an Upgrade now button.
Syren Credits on Enterprise Plans
Syren credits on Enterprise plans work in two stages: launch credits first, and then your organizationâs or workspaceâs credits.
Every provisioned Enterprise user receives Syren launch credits.
Launch credits belong to the individual user. There is no organization pool or workspace pool for launch credits.
After a userâs launch credits are used or expire, Syren uses your organizationâs or workspaceâs credits.
Org admins can see each time a user uses credits in Syren, with the date, the time, the user, and the number of credits. Each entry reads âConsumedâ followed by the number of credits and âto syren tokensâ.
Enterprise admins can set a monthly credit limit for each user on the plan. When a user reaches the limit, that user cannot generate in Syren or in any other part of Synthesia until the limit resets. The user sees the message "You've reached your monthly credit limit" with the reset date.
To learn how organization credits work, check out What are credits, and how do they work for Enterprise customers in Synthesia?
đŹFAQs
Does Syren use credits?
Does Syren use credits?
Yes, Syren uses credits as it builds your video and for every round of chat edits. Each user starts with free Syren launch credits. After launch credits run out or expire, Syren uses the standard credits in your account.
How many Syren videos can I create with launch credits?
How many Syren videos can I create with launch credits?
Launch credits cover about one video of one minute with a few rounds of edits. Long back-and-forth sessions can use more credits than your launch credits cover.
When do Syren launch credits expire?
When do Syren launch credits expire?
Syren launch credits expire on November 9, 2026 at 23:59 BST. After that, Syren uses the standard credits in your account. Syren does not show a notification when launch credits expire.
Can I share or transfer Syren launch credits?
Can I share or transfer Syren launch credits?
No, Syren launch credits cannot be shared, transferred, exchanged, or redeemed. They belong to one user and work in Syren only.
Why did my Syren credits run out so fast?
Why did my Syren credits run out so fast?
Syren credits run out fast when you ask for many rounds of edits, because every round of chat edits uses credits. Your launch credits cover about one video of one minute with a few rounds of edits.
Why does my Syren credit use go over my balance?
Why does my Syren credit use go over my balance?
On Basic, Starter, and Pro plans, Syren finishes the step it is working on, even when that step uses more credits than you have left. Your balance can go below zero, and credits used beyond your balance appear as arrears. Syren deducts arrears from your next top-up and does not charge them separately. For example, if your plan has 500 credits and you have used 1,800, your plan details show 1,300 credits in arrears. After that, Syren shows an Upgrade now message when you try to send another message.
How do I get more credits for Syren?
How do I get more credits for Syren?
On Basic, Starter, and Pro plans, select Top up in your plan details to add credits, or use the upgrade guide to change your plan. To learn how top-ups work, check out What are credits, and how do they work on self-serve plans? On Enterprise plans, contact your account admin to add credits.
What happens to Syren content that breaches the Acceptable Use Policy?
What happens to Syren content that breaches the Acceptable Use Policy?
Syren does not generate content that automatic moderation detects as breaching our Acceptable Use Policy.