📌 If you are on a Basic, Starter, or Creator plan, video generation consumes credits based on video length. Enterprise customers do not consume credits when generating videos.
If you would like to upgrade your plan, use our How do I upgrade my Synthesia plan?
This message appears when your account doesn't have enough credits to generate the video you've attempted to generate. For self serve customers, credits are consumed based on the length of the video.
When you see this message:
Check your credit balance and the duration of the video you are attempting to generate.
If you do not have enough credits to generated the video you will need to upgrade your Synthesia plan or wait until your billing cycle renews.
If your account shows that you have enough credits to generate the video but you are still seeing this message, please contact the Support Team.
📚To learn more, check out How do I check my credit balance in Synthesia?. To upgrade your plan, visit How do I upgrade my Synthesia plan?