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How do I fix the "You don't have enough credits to generate the video" message?

Learn what to do when you see a "not enough credits" message in Synthesia, including checking your balance and upgrading your plan.

Written by Meg Farley

📌 If you are on a Basic, Starter, or Pro plan, standard video generation consumes credits based on the length of avatar footage generated.

📌 Enterprise customers do not consume credits when generating videos.
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​If you would like to upgrade your plan, use our How do I upgrade my Synthesia plan?

Using Syren? Self-serve and Freemium users who are out of credits see an upgrade window when they select Send in Syren. This upgrade window is not shown to Enterprise users or on Studio's Home page.

In Studio, this message appears when your account doesn't have enough credits to generate the video you've attempted to generate. The troubleshooting steps below apply to this Studio generation message. For self serve customers, credits are consumed based on the length of the video.

When you see this message:

  1. Check your credit balance and the duration of the video you are attempting to generate.

  2. If you do not have enough credits to generated the video you will need to:

    1. Top up your plan your plan

    2. Upgrade your Synthesia plan

    3. or wait until your billing cycle renews.

  3. If your account shows that you have enough credits to generate the video but you are still seeing this message, please contact the Support Team.

📚 To learn more, check out How do I check my credit balance in Synthesia?

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