Synthesia lets you change your plan tier, cancel your subscription, or switch billing frequency at any time from your account settings.
✍️ Paid plans renew automatically at the same per-unit price as your current term. To stop a renewal, cancel from Billing before your renewal date
Upgrading your plan
To upgrade your Synthesia plan:
Select your profile icon in Synthesia.
Select Account info.
Navigate to Billing.
Select Upgrade plan.
Choose the plan tier you want to move to, and confirm.
✍️ Upgrades take effect immediately. You're charged a prorated amount for the remainder of your current billing period.
Downgrade your plan
Downgrading follows the same path as upgrading. From Billing, select Downgrade plan and choose your new tier.
✍️ Downgrades take effect at the start of your next billing period. You keep your current plan's features until then.
If you don't see a Downgrade option, contact the Synthesia Support Team
Cancelling your subscription
📌 Self-serve cancellation is available on the Starter and Creator plans. If you're on an Enterprise plan with a signed Order Form, contact your account team instead.
Select your profile icon in Synthesia.
Select Account info.
Navigate to Billing.
Select the three-dot menu.
Select Cancel your subscription.
Confirm the cancellation.
If you can't find this option, or you're locked out of your account, contact the Support Team to cancel instead.
.✍️ After cancelling, you keep access to Synthesia until the end of your current billing period. A banner at the top of the page confirms when your access will end. Once the billing period ends, you lose access to Synthesia and all videos in your account.
Export any videos you want to keep before your billing period ends, since you won't be able to access or download them afterward.
💡 Cancelled by mistake? Contact the Synthesia Support Team within 48 hours of cancelling to reverse it, where possible.
Switch to annual billing
To move from monthly to annual billing, follow the steps in Upgrade your plan, and select an annual plan option when prompted.
📚 To learn more, check out Manage Billing and Usage in Synthesia