At Synthesia, content moderation is essential to maintaining a safe and respectful environment for everyone on our platform. While AI unlocks powerful opportunities for creativity and innovation, we also recognize the risks it can pose if not carefully managed.
Ensuring effective moderation is our top priority. Just as important is building lasting trust with our customers by making sure all content aligns with our ethical standards and moderation policies. This not only protects people from harm but also strengthens confidence in our technology.
As we continue to evolve, it is essential to balance efficiency and quality between automated tools and human oversight, creating an innovative but safe space.
Automated Moderation
Automated moderation plays a key role in helping us manage content efficiently and at scale. It enables rapid detection of potential policy issues and supports the consistent enforcement of our standards across a high volume of content.
We recognize that no automated system is perfect. To mitigate potential inaccuracies, we complement automation with human oversight to support nuanced decision-making and maintain a fair, context-sensitive approach.
Human Moderation
Human moderation adds critical depth to our review process. While automation helps with speed and scale, human reviewers bring judgment, contextual understanding, and the ability to handle more complex or sensitive cases.
Our moderation team is trained to apply policies thoughtfully and provide insight that helps refine our systems and ensure high-quality outcomes.
By combining automation with human expertise, we strike the right balance, supporting a platform that’s both efficient and trustworthy.
Improving Moderation Through Feedback and Oversight
Our advanced systems, combined with human review, form a strong foundation for effective content moderation at Synthesia. While no approach is without its challenges, we remain committed to transparency, fairness, and accountability throughout our moderation process.
We welcome customer feedback as a valuable part of continuous improvement and refinement.
To support a fair and transparent experience, an appeal process is available for customers who wish to request a review of moderation decisions. Full guidance can be found in the Content Moderation Appeals article.
We regularly evaluate and enhance our moderation systems to ensure they remain effective, relevant, and aligned with our values and content policies.