If a video features both stock and personal avatars, it may be rejected in its entirety if any use of the stock avatar violates our Terms of Service, Acceptable Use Policy, and Content Moderation Policies.

During moderation, videos are reviewed holistically to ensure full compliance with our policies. If any part of a video, such as the use of a stock avatar, violates our guidelines, the entire video may be rejected. This approach maintains consistency across the platform and ensures fair enforcement.

While individual issues may be identified, moderation decisions are made at the video level to uphold clear, consistent standards.

The best practice is to use personal avatars throughout when addressing topics restricted under our policies, as they offer greater flexibility and clearer attribution. However, all content remains subject to moderation regardless of avatar type. This holistic review process supports a streamlined and fair enforcement system that aligns with our platform’s integrity and transparency commitments.

If you disagree with a rejection, you have the right to appeal the decision. Each notification includes a link or instructions for submitting an appeal, where you can provide additional context or evidence to support your case. Appeals are carefully reviewed to ensure fairness and objectivity. While the warning will remain active during the appeal process, no further action will be taken until a final decision is reached. This process is designed to ensure transparency and give you a fair opportunity to contest moderation decisions. For further information regarding the Appeal Process, please refer to the the Content Moderation Appeals article.

If you have any questions or concerns beyond the appeal process, you're encouraged to contact our customer support team. Whether you need clarification on a rejected video, guidance on meeting platform policies, or technical assistance, our support team is here to help. Contact the Synthesia Support Team.