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Why is my video taking a while to generate?
Updated over a week ago

Moderation is part of the video generation process. Synthesia moderates 100% of its content. Moderation happens through both automated systems and manually. Whilst automatic moderation is instant, manual moderation requires further time for approval.

If your video is awaiting moderation, it will be reviewed by our Moderation Team as soon as possible. Please do not submit the video multiple times, as this will hinder the process, resulting in increased wait times.

If your video has been under manual review for longer than 24 hours, contact the Synthesia Support Team.

You can learn more about content moderation in the Guide to Content Moderation.

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