Skip to main content

How do I download my Synthesia video?

Written by Meg Farley

📌 This feature is available for Starter, Creator, and Enterprise plan customers.
​

Basic and trial users are unable to download videos. If you'd like to upgrade your plan, check out our upgrade guide.

Download your video

  1. Ensure you have generated the video you wish to download.

  2. Select the three dots (⋯) in the top-right corner of the video.

  3. Select Download from the dropdown menu.

  4. Choose one of the following options:

    • .mp4 – Download video (.mp4 file downloads in Full HD 1080p (1920x1080)

    • .wav – Download audio

    • .xliff – Download file for translation

    • .srt – Download captions

    • .vtt – Download captions

Troubleshooting

💬 Why can’t I download my video?

If the option to download is unavailable or you see a message about restricted access, it likely means your plan does not include downloads.

If you’re on the Basic Plan

The Basic Plan does not include video downloads.

To enable downloads:

  1. Select Unlock downloads.

  2. Choose either the Starter or Creator Plan and select Upgrade.

  3. To explore the Enterprise Plan, select Book demo to speak with our team.

If you’re on an Enterprise Plan

If you’re already on an Enterprise Plan but still can’t download:

  • Check if your video contains interactive elements (see below).

  • If not, contact the Synthesia Support team for assistance.

💬 Why can’t I download an interactive video?

If your video includes interactivity, downloading it as an .mp4 file will not be available. You can identify which scenes contain interactivity by looking for the hand icon in the scene preview panel on the left-hand side of the editor.

Videos that include interactive elements—such as buttons or branching logic—cannot be downloaded. This limitation exists because interactive functionality depends on real-time logic and user input, which standard video file formats like .mp4 do not support. Interactive videos are designed for playback within Synthesia only.

💡 While interactive videos can’t be downloaded as MP4s, you still have several sharing options:

  • Embed your video directly on your website or LMS

  • Export as SCORM to use in compatible learning platforms

  • Share via link to let others watch and comment

To create a downloadable version, duplicate your video and remove all interactive elements before generating the MP4.

💬 FAQs

Why can't I download my video as MP4 even though it has no interactive elements?

A dangling scene transition can cause this even without buttons or branching. If your last scene is still set to go to a "next scene" instead of "end video," the video may be treated as incomplete for MP4 export. Update the final scene to "end video," regenerate the video, and try downloading again.

Related Articles
Did this answer your question?