Quick Summary
If you've received a moderation prompt on your script, it may be because your content appears to discuss topics restricted under our foreign travel and immigration content policies. Because misleading and unverified foreign travel and immigration advice can cause real harm, our policies place some restrictions on what foreign travel and immigration content can be created with stock avatars.
The good news: you can still create videos giving general and verifiable information about immigration processes, rules, laws, and agencies using a stock avatar. In many cases, small wording adjustments are enough to resolve the issue. The key is moving from specific instruction or promotion toward factual, educational framing.
How to Fix This
If you want to use a stock avatar, review your script to ensure it:
Presents explanations of immigration processes and rules as general, verifiable information without specific guarantees
Avoids instructing the audience to take specific actions in situations involving foreign travel and immigration processes
Removes statements that promote, recommend, or endorse specific visas, immigration opportunities, or destinations
If rewriting your script toward factual, educational content isn't possible for your use case (for example, if you're explaining specific visa requirements or recommending immigration pathways), switching to a custom avatar may allow you to use your original wording. You can discuss a broader range of foreign travel and immigration topics with a custom avatar than with stock avatars.
All content should also avoid statements containing misleading, unverified foreign travel and immigration advice, and any promotion or endorsement of fraudulent or illegal foreign travel activities.
đ Including a disclaimer statement (such as "This is not immigration advice") does not guarantee your video will pass moderation if it discusses restricted topics. The framing and content of your script matter more than disclaimers.
What Are My Options?
If your goal is to... | You should... | Outcome |
Explain how immigration and customs work in general | Rewrite your script using the guidance below | Stock Avatar |
Share common information about popular tourist destinations | Rewrite your script using the guidance below | Stock Avatar |
Instruct individuals how to meet a country's immigration requirements | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar or Stock Avatar on Enterprise plan |
Promote immigration advisory services | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar or Stock Avatar on Enterprise plan |
Promote migration and labour migration schemes | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar or Stock Avatar on Enterprise plan |
Discuss the merits of immigrating or moving to a country or city | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar or Stock Avatar on Enterprise plan |
Examples
Examples Allowed with a Stock Avatar
"Before travelling to a new country, you should always ensure you have a valid passport, and check whether you need to apply for a visa."
"To determine whether you need a visa to enter the United Kingdom, you can check the UK government's website."
"If you are transiting onto another international flight, most countries do not require you to obtain a visa or clear immigration in your transit country."
"Your passport may not be recognised in some countries if it expires within 6 months."
"Our firm has supported many clients with immigration issues for the last 20 years. We can help answer any questions you may have about your application."
"As part of immigration screening processes, you will be required by law to list all your social media accounts."
Examples Allowed with a Custom Avatar
"Have an urgent trip to the United States coming up? We can get you an expedited visa and ESTA approval."
"We recommend first applying for a B1 class visa rather than a B2 class visa if you meet the requirements, as these receive priority."
"Residents from your country cannot enter the United Kingdom without a valid visa."
"To transit through a European Union country, you do not need to obtain a visa."
"We have paid work with an accredited employer in Australia available for prospective migrants. We will handle paperwork and help you obtain a working class visa."
"This city attracts many young professionals seeking to migrate, with good infrastructure, safe streets, and many exciting job opportunities."
Suggested Rewording
If you want to use a stock avatar, try these common edits to align with our content guidelines:
Instead of this | Try this | Can be approved with |
"If you hold a passport from Country A, you will need to obtain a Visa before you are eligible to enter the United States" | "Some passport holders may require a visa to enter the United States. We recommend checking official United States government resources for guidance" | All avatar types |
"If you're now looking to settle down and live here, what you need is a Permanent Resident visa â which our advisors will help you get" | "Our immigration advisors support clients with a range of immigration issues, including residency visa applications" | All avatar types |
"If you're hoping to work in the United States, the H1-B visa is likely your most accessible option" | "If you're hoping to work in the United States, you will need a valid work visa" | All avatar types |
"Your passport must be valid for at least three months beyond your planned date of departure, to be able to enter the European Union" | "Your passport may not be accepted by some countries if it expires within a few months" | All avatar types |
If your script encounters further moderation issues, you may also want to avoid statements such as:
Instead of this | Try this | Can be approved with |
"We can guarantee you a job with an accredited employer" | "We can connect you with an accredited employer" | Personal/Studio/Synthetic Avatar or Stock Avatar on Enterprise plan |
"Not eligible for a H1-B visa? No problem, we have other ways to get you work in the United States" | N/A | Not supported |
Key Reminder
âď¸ Depending on your content, there may be more than one compliant path. Some changes will make your script suitable for stock avatars, while others may still require a personal or studio avatar, an enterprise workspace, or in some cases, may not be supported on the platform.
If your script was flagged, the guidance above should help you understand both how to edit your content and what type of account or avatar is needed to create it successfully. Feel free to make your edits and try again.