Quick Summary
If you've received a moderation prompt on your script, it may be because your content contains language that offers specific medical advice, makes unverified health claims, or promotes treatments and drugs in ways that go beyond educational or informational use. This can include testimonials implying guaranteed outcomes, references to unlicensed practitioners, or content that contradicts established medical consensus.
Health and medical content is widely supported on Synthesia, from first aid training and anatomy education to psychotherapy awareness and pharmaceutical information. In many cases, adjusting the framing or wording is enough to resolve the issue.
✍️ Please note that custom avatars provide an exception to some of the points discussed here, as they provide more freedom to create a wider variety of medical content. This same principle is applied to accounts on corporate or enterprise level plans.
How to Fix This
Review your script with these points in mind:
Remove any language that reads as a direct diagnosis or treatment recommendation for individuals, frame content as educational or informational instead.
Avoid claiming miraculous results, full recovery, or guaranteed outcomes from treatments or therapies. This includes testimonials that imply certain success.
Do not reference unlicensed or unauthorized medical practitioners, treatments, or procedures. If citing a professional, ensure they are verifiably qualified.
For vaccination content and public health topics, only include information that aligns with established scientific consensus and guidance from recognized public health authorities.
Remove promotional language about prescription drugs. Educational content about prescription medications may be permitted, but content that encourages purchase, use, or consumption of a specific prescription drug may be restricted.
Ensure your content aligns with established medical consensus. Avoid claims that contradict verified expert guidance on safe practices
For OTC medications and common illnesses, keep content factual and general, avoid advising specific dosages or treatments for individual viewers.
Avoid providing personalised medical advice, diagnoses, treatment recommendations, medication instructions, or healthcare guidance directed at a specific individual.
Examples
Compliant Examples
"The common cold is a viral infection that typically resolves within 7 to 10 days. Rest and hydration are commonly recommended."
"Ibuprofen is an over-the-counter medication often used to manage pain and inflammation. Always follow the instructions on the label."
"This module covers basic first aid for minor wounds, including cuts, scrapes, and minor burns."
"Cognitive Behavioral Therapy, or CBT, is an evidence-based approach used by practitioners to support people managing anxiety and depression."
"Our clinic offers consultations, diagnostics, and a range of preventative care services. Visit our website to learn more about what we offer."
"This video explains how healthcare professionals may diagnose and treat hypertension. It is intended for educational purposes only."
Examples That May Trigger Moderation
"This supplement cured my chronic pain completely, I highly recommend it to anyone suffering from the same condition."
"Take 500mg of [prescription drug] twice a day, it's the most effective treatment available for your condition."
"Our treatment has been shown to reverse Type 2 diabetes in as little as 30 days."
"Vaccines have been linked to serious long-term health risks. Here is what mainstream doctors won't tell you."
"Dr. Johnson, a leading alternative health expert, recommends this herbal protocol for treating thyroid disorders."
‘’Based on your symptoms, you likely have pneumonia and should begin treatment immediately.’’
Suggested Rewording
Use the table below as a quick reference for adjusting your script:
Instead of this | Try this |
"This treatment will cure your condition." | "This treatment is used by some healthcare providers to help manage..." |
"Take [prescription drug] to treat your symptoms." | "Speak with your doctor about treatment options, which may include..." |
"I recovered completely using this supplement." | "Some individuals report that this supplement supports their wellness routine." |
"Our therapy reverses the effects of [condition]." | "Our therapy is designed to support people managing [condition]." |
"This is the most effective treatment available." | "This is one approach healthcare providers may consider for..." |
"Vaccines cause [specific harm] — here's the evidence." | "Here is an overview of how vaccines work, based on current scientific guidance." |
"Dr. X recommends this for treating your [condition]." | "Healthcare professionals may recommend a range of options for [condition]. We encourage you to speak with your own provider." |
Key Reminder
✍️ Medical and health content is some of the most valuable content created on Synthesia - from patient education and clinical training to wellness awareness and pharmaceutical communications. This guidance exists to protect your audience and ensure the content they see is accurate and safe, not to limit the topics you can cover.
The key distinction for medical content is whether it is explaining medical information generally or providing advice, diagnosis, or treatment recommendations for specific individuals. If your script was flagged, try one of the rewording patterns above and regenerate, a small shift in framing is usually all it takes.