Quick Summary
If you've received a moderation prompt on your script, it may be because it contains language that provides medical advice, makes unverified or guaranteed claims about treatments or outcomes, promotes pharmaceutical products, or contradicts established medical consensus. Medical and health content is broadly supported on Synthesia, but the distinction that matters is whether your content is informational and evidence-based versus advice-oriented, promotional, or potentially harmful.
In many cases, simple adjustments to your wording or avatar choice will resolve the issue and allow you to create your video successfully.
How to Fix This
If you want to use a Stock Avatar, you can review your script to:
Avoid using diagnostic language (e.g., "you have condition X"). Use descriptive language instead (e.g., "if you experience symptom Y").
Remove any claims that a treatment, product, or approach will guarantee results. Use evidence-based language instead (e.g., "research suggests" or "may help").
Reference qualified practitioners when discussing medical conditions or treatments. This adds credibility and avoids appearing to provide personalised medical advice.
Ensure your content aligns with established medical consensus and current evidence. Content that contradicts widely accepted medical guidance may not be supported.
Do not promote pharmaceutical products, supplements, or devices. Educational content about how they work or their uses is acceptable; promotional messaging is not.
Avoid offering personalised medical advice or recommendations based on individual health scenarios. This includes diagnostic suggestions or treatment recommendations.
For over-the-counter medications and general health topics, keep content factual and avoid implying efficacy beyond what is medically established.
Avoid suggesting that your content represents a substitute for professional medical consultation.
What Are My Options?
If your goal is to... | You should... | Outcome |
Create educational content about common illnesses, over-the-counter medications, or basic first aid | Keep your content factual and evidence-based; avoid diagnostic or personalized advice | Stock Avatar |
Create informational content about specific treatments, diagnoses, or clinical applications | Switch to a Personal/Studio/Synthetic Avatar - you will need the depicted individual's consent to attribute these statements or credentials to them, and you're responsible for ensuring any claimed qualifications are accurate. | Personal/Studio/Synthetic Avatar |
Create content about specific medical treatments, diagnoses, or conditions directed at enterprise or corporate audiences | Use an Enterprise workspace | Enterprise |
Create promotional or guaranteed-outcome content about medical treatments | This content is not supported on Synthesia | Not supported |
Examples
Examples Allowed with a Stock Avatar
"The common cold is a viral infection that typically resolves within 7 to 10 days. Rest and hydration are commonly recommended."
"Ibuprofen is an over-the-counter medication often used to manage pain and inflammation. Always follow the instructions on the label."
"This module covers basic first aid for minor wounds, including cuts, scrapes, and minor burns."
"Evidence suggests that regular exercise and a balanced diet support overall health and reduce the risk of chronic disease."
Examples Allowed with a Personal/Studio/Synthetic Avatar
"Hi, I'm Dr. Sarah Chen. In this video, I'll walk you through how we diagnose and treat type 2 diabetes in our clinic." (requires Dr. Chen's consent to be depicted making these claims)
"As a registered nurse, I'm here to explain what to expect during a routine physical examination." (requires the depicted individual's consent)
"In this module, our pharmacist explains how different medications interact and what patients should monitor for." (requires the depicted individual's consent)
Suggested Rewording
Use the table below as a quick reference for adjusting your script:
Instead of this | Try this | Outcome |
"This treatment will cure your condition." | "Research suggests this treatment may help manage symptoms. We recommend consulting with a healthcare provider." | Stock Avatar |
"Take this supplement for guaranteed energy." | "Some people report feeling more energetic when taking this supplement. Results vary by individual." | Stock Avatar |
"I recommend this medication for your headaches." [Stock Avatar] | "If you experience frequent headaches, consult a healthcare provider to explore treatment options." | Stock Avatar |
"This diet will eliminate your diabetes." [Stock Avatar] | "Diet plays an important role in managing diabetes. A healthcare provider can help you develop a plan." | Stock Avatar |
"Here's how to diagnose yourself with depression." [Stock Avatar] | "Here's how a mental health professional diagnoses depression." [Personal/Studio/Synthetic Avatar] | Personal/Studio/Synthetic Avatar |
Key Reminder
✍️ Depending on your content, there may be more than one compliant path. Some changes will make your script suitable for stock avatars, while others may still require a Personal/Studio/Synthetic avatar, an Enterprise workspace, or in some cases, may not be supported on the platform.
If you're using a Personal/Studio/Synthetic Avatar to depict a named or identifiable individual, that person's consent to be an avatar was captured when the avatar was created. If you give someone else access to use that avatar, you're responsible for making sure their use stays within what the depicted person agreed to.
If your script was flagged, the guidance above should help you understand both how to edit your content and what type of account or avatar is needed to create it successfully. Feel free to make your edits and try again.