Quick Summary
If you’ve received a moderation prompt on your script, it may be because your content includes language that makes it appear an avatar is claiming to be a real person, expressing personal opinions as that individual, or representing someone in a way that could mislead viewers. This applies to public figures, real employees, and Stock Avatar actors.
The good news is that creating content involving people, personas, and real-world scenarios is still widely supported on Synthesia. In many cases, adjusting the framing or wording is enough to provide permissible content through the platform.
How to Fix This
Review your script with these points in mind:
Avoid using scripts that present an avatar as a real person, public figure, or employee.
Avoid scripting a Stock Avatar to express personal preferences, opinions, or experiences that could be mistaken for the real actor’s own views.
Avoid presenting Stock Avatars as personally experiencing medical conditions, mental health diagnoses, or high risk behaviors.
If you need to represent a real employee or colleague by name, use a Personal/Studio/Synthetic Avatar of that person and frame the content clearly as a representation ("This is Judy, our Principal Manager, walking you through today's topic").
For educational, historical, or training content involving real individuals, use third-person or clearly representative language to avoid implying the avatar is that person.
Satire, parody, and tribute content involving public figures is supported, but only when using a Personal/Studio/Synthetic Avatar and being sure that content does not mislead viewers into believing the content is genuine or officially endorsed.
What Are My Options?
Not every moderation issue has the same resolution. Use the table below to find the right path for your use case.
If your goal is to... | You should... | Outcome |
Use an avatar in an educational, training, or role-play scenario without claiming to be a real person | Keep your script with representative framing | Stock Avatar |
Represent a real named employee or colleague in a video | Switch to a Personal/Studio/Synthetic Avatar of that person | Personal/Studio/Synthetic Avatar |
Create satire, parody, or a tribute involving a public figure | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar |
Have an avatar claim to be a specific real person without disclosure | This content is not supported on Synthesia | Not supported |
Examples
Examples Allowed with a Stock Avatar
"In this scenario, our avatar represents a patient discussing symptoms with a healthcare professional. Note this is a role-play for training purposes, not a real individual."
"Many customers report that switching to automated reporting saves them several hours a week."
"This module uses an avatar to demonstrate a difficult workplace conversation. All characters are fictional."
"This training explores what impersonation means in an online context and how organisations can protect against it."
Examples Allowed with a Personal/Studio/Synthetic Avatar
"Hi, I'm Judy, the Principal Manager at Bosch. In this video, I'll walk you through our onboarding process."
"Queen Elizabeth delivered her first major speech in 1940. In this historical recreation, we hear her words as originally spoken."
"In this tribute, our avatar recreates a famous speech as a form of respectful artistic expression."
Suggested Rewording
Use the table below as a quick reference for adjusting your script:
Instead of this | Try this | Outcome |
"Hi, I'm Jennifer Aniston..." | "In this video, an avatar is used to represent a product spokesperson." | Stock Avatar |
"I'm Steve Micham, CEO of Capital Markets." [Stock Avatar] | "Hi, I'm here representing [Company Name] today." | Stock Avatar |
"I personally struggle with depression every day." [Stock Avatar] | "In this scenario, our avatar represents someone managing depression in the workplace." | Stock Avatar |
"I've tried this myself and it really works." [Stock Avatar] | "Many users report that this approach has made a real difference for them." | Stock Avatar |
"Hi, I'm [Historical Figure] and this is my story." [Stock Avatar] | "In this educational recreation, we explore the story of [Historical Figure]." [Personal/Studio/Synthetic Avatar] | Personal/Studio/Synthetic Avatar |
Key Reminder
✍️ Depending on your content, there may be more than one compliant path. Some changes will make your script suitable for stock avatars, while others may still require a Personal/Studio/Synthetic avatar or, in some cases, may not be supported on the platform.
If your script was flagged, the guidance above should help you understand both how to edit your content and what type of account or avatar is needed to create it successfully. Feel free to make your edits and try again.