Quick Summary
If you've received a moderation prompt on your script, it may be because your content appears to discuss topics where Synthesia has policies around legal advice and information. Because misleading legal information can cause real harm, our policies place some restrictions on what legal content can be created with stock avatars. Stock avatars have restrictions because they may mislead audiences about the speaker's authority or expertise. Content should avoid framing that suggests the avatar is a qualified legal professional or giving personalised advice to the viewer.
The good news: you may still be able to create your content. In many cases, small wording adjustments are enough to resolve the issue. The key is moving from giving advice or opinions toward sharing factual, educational information about laws and legal processes.
đ For our Enterprise Users: Some exemptions to the policies outlined in this article may apply to your workspace.
If you are having issues generating content, please reach out to your Customer Success team member.
How to Fix This
If you want to use a stock avatar, review your script to ensure it:
Presents explanations about laws and regulations as general information that is verifiable and neutral in tone
Avoids instructing the audience to take specific actions in situations involving legal rights, or content that could create legal disputes or liabilities
Removes personal opinions about specific laws, regulations, judgements, and legal practitioners
Removes statements that promote a specific lawyer or law firm
Avoids misleading, unverified, or unauthorised information about legal practices, procedures, practitioners, or jurisdictions
If rewriting your script toward factual, educational content isn't possible for your use case (for example, if you're creating specialist legal education content or promoting a law firm), switching to a custom avatar may allow you to use your original wording. You can discuss a broader range of legal topics with a custom avatar than with stock avatars.
đ Including a disclaimer statement (such as "This is not legal advice") does not guarantee your video will pass moderation if it discusses restricted topics. The framing and content of your script matter more than disclaimers.
What Are My Options?
If your goal is to... | You should... | Outcome |
Share general information about laws and legal rights | Rewrite your script using the guidance below | Stock Avatar |
Educate people about legal processes and procedures | Rewrite your script using the guidance below | Stock Avatar |
Share verified, educational information about specific cases or judgements | Rewrite your script using the guidance below | Stock Avatar |
Share legal expertise or personal views about laws and legal issues | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar or Stock Avatar on Enterprise plan |
Advise people how to conduct themselves in a legal dispute | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar or Stock Avatar on Enterprise plan |
Promote a law firm or legal services | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar or Stock Avatar on Enterprise plan |
Examples
Examples Allowed with a Stock Avatar
"You can pursue legal action, and potentially recover your losses through a settlement or an award for compensation"
"Elle Woods & Associates is a criminal defense firm, with particular expertise in defending wrongful convictions."
"The courts can hold members personally liable if the LLC is found to be operating as an alter ego of its owners."
"If you have been involved in a motor accident, you should avoid making any statements until you have received legal advice."
"To comply with the Anti-Money Laundering Act, all staff must request a valid identification document from every customer we serve."
"Donoghue v Stevenson established that a manufacturer owed a duty of care to the end consumer even without a direct contractual relationship."
Examples Allowed with a Custom Avatar
"You should pursue legal action, it is likely you will recover your losses through a settlement or an award for compensation."
"Charged for a crime you didn't commit? Give Elle Woods' team a call, they're the best defence lawyers around."
"In my view, the Supreme Court should not have adopted such a narrow interpretation of the statute in this case."
"The duties from Donoghue v Stevenson should not apply here, because there is insufficient proximity between the parties."
Suggested Rewording
If you want to use a stock avatar, try these common edits to align with our content guidelines:
Instead of this | Try this | Can be approved with |
"You should pursue legal action" | "You can pursue legal action" | All avatar types |
"It is likely you will recover your losses through a settlement or an award for compensation" | "You may be able to recover your losses through a settlement or an award for compensation" | All avatar types |
"Charged for a crime you didn't commit? Give Elle Woods' team a call, they're the best around" | "If you've been charged for a crime you didn't commit, you should speak to a criminal defense lawyer" | All avatar types |
"We guarantee to recover all your losses, every time" | "We may be able to recover your losses" | Personal/Studio/Synthetic Avatar or Stock Avatar on Enterprise plan |
"You don't have to respond to court summons if you claim sovereign citizen status" | N/A | Not supported |
Key Reminder
âď¸ Depending on your content, there may be more than one compliant path. Some changes will make your script suitable for stock avatars, while others may still require a personal or studio avatar, an enterprise workspace, or in some cases, may not be supported on the platform.
If your script was flagged, the guidance above should help you understand both how to edit your content and what type of account or avatar is needed to create it successfully. Feel free to make your edits and try again.