📌 This article is for our Enterprise Plan customers.
If you would to upgrade your plan, use our upgrade guide.
Overview
If videos or folders are missing from your workspace, they are usually in another workspace, hidden by folder permissions, or belong to a removed member. This article covers what to check.
Check you are in the right workspace
Content is scoped to a single workspace, so confirm it is not in another one. To do this, you will need to switch workspaces.
📚 Check out our article: How do I switch between workspaces for help.
Check the video location
A video saved to your My videos section will not appear for another user in the shared workspace.
📚 If you require a video from your My Videos section to be shared in a workspace use our article how do I move a video? for more help
📚 Or if you need to move a video from one workspace to another, check out our article on how do I move a video between workspaces?
Folder permissions
If a folder is shared with limited permissions, you or other users, may not see its contents.
📚 Check out out article on Folder permissions: How do I manage folder sharing and permissions in Synthesia
Content From a Removed or Deleted Member
When a member is removed or their account is deleted, their content may move or need reassigning.
📚 Check out our article: What happens to a Workspace member's content when their account is deleted
If content is still missing
Contact our Support team with the workspace name and the video or folder name and they will investigate this for you.
📚 For finding content across the organization, see What is Content Search and how can I use it as an Organization Admin .
📚 To search within a workspace, see How do I search for content in Synthesia