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What is Content Search and how can I use it as an Organization Admin?

Learn how Organization Admins can use Content Search to find, collaborate on, and manage content across workspaces.

Written by Meg Farley

📌 This feature is only available to our Enterprise plan customers.

If you would to upgrade your plan, use our upgrade guide.

What is Content Search?

Content Search is a permission available to Organization Admins. It allows you to:

  • Search for videos and templates across all users and workspaces.

  • Become a collaborator on this content without user approval. This lets you:

    • Edit the content

    • Move it into shared workspaces

    • Share it with other users

✍️ Content Search is commonly used to find content left behind by a departed employee. When a member is removed from a workspace, their private "My Videos" folder is automatically moved into the shared workspace, labeled "moved content - [removed member's email]." As an Organization Admin, you can restrict access to this folder until you've reviewed it, then move individual items to where they belong.

How to Use Content Search

  1. Go to Organization settings.

  2. Select the Content Search tab.

  3. Select Show all content to list all videos and templates across all workspaces, including private videos from workspace users.

  4. Use the search bar to find specific content by:

    • Video or template title

    • User name

    • Workspace name

  5. Once you locate the content, select the options menu.

  6. You can now choose to Collaborate, Edit, Download, or Remove the content, as well as move items into a shared workspace so others can access them.

💬 FAQs

Is Content Search permission a role?

No. It is a permission available to Organization Admins, not a separate role.

How do I recover a departed employee's videos before they're deleted?

Use Content Search to find the videos, add yourself as a collaborator, and move them into a shared workspace before the account's 90-day deletion window ends. Once videos are permanently deleted, they can't be recovered, even if the user's account is reactivated.

What's next?

Related resources

📚 To learn more, check out What can Organization Admins do in Synthesia?

📚 To understand content handling after a user is deleted, see What happens to a Workspace member's content when their account is deleted?

📚 To invite new users to a workspace, visit How do I invite users to a Workspace?

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