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How to Transfer Original Content to Your Workspace
How to Transfer Original Content to Your Workspace

Learn how to transfer original content to your Workspace

Updated over a week ago

This feature is only available on our Corporate Plan Customers.

If you would like discuss upgrading your plan, please contact our support team


How to Transfer Videos & Drafts

This section only applies if you joined a workspace after already having a Synthesia account, as you will now have access to both.

To transfer videos from your original Synthesia account to your Workspace follow the below steps.

To begin, access your old account by utilising the dropdown menu located at the top left corner of your screen.

Go to the right-hand side of your video or draft and select the three dots.

Select Move to.

Press the small arrow on the top right of the modal next to Videos.

Select your Workspace.

After selecting your Workspace account, you will have the option to transfer your content either to the shared Workspace or to your video section in the Workspace, which will only be visible to you.

Select an existing folder, and then select Move.

The videos will now be transferred to your Workspace.

Follow the above steps for all videos and drafts you wish to transfer.


How to Access Your Transferred Videos

To access your transferred videos, switch back to your Workspace by using the dropdown menu located at the top left corner of your screen.

All of your transferred videos are located either in the My videos section of your workspace or in the shared workspace, depending on which option you chose.


How to Transfer Generated Templates

To begin, access your old account by utilising the dropdown menu located at the top left corner of your screen.

Utilising the left hand side menu enter your Library.

Access the My templates tab as shown below.

In the top right-hand corner of your template, select the three dots. This will open the following menu.

Select Move to followed by the Workspace you want to move the template to.

Once your Workspace has been selected confirm by pressing Move.

Switch back to your Workspace account where your template will now be located in your library.

Please note that any assets such as media or music can be downloaded and re-uploaded to the new workspace.

However, if you want to transfer voices and avatars, you will need to contact our support team.

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