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๐Ÿ’ก Custom Avatars FAQs ๐Ÿ’ก
๐Ÿ’ก Custom Avatars FAQs ๐Ÿ’ก

Learn more about your questions around Custom Avatars

Updated over a week ago

Q: What is a Custom Avatar?

Simply put, a Custom Avatar is your avatar. It will look the same as our stock avatars, but with your likeness, and you will be able to create videos using it.

Q: How old do I need to be to create a Custom Avatar?

A: In order to create a Custom Avatar, you must be at least 18 years of age.

Q: Will my Custom Avatar have my own voice?

A: Currently, your Custom Avatar will not automatically have your own voice. You can however clone your voice using our new voice cloning feature.

Q: How do I create a Custom Avatar?

A: A custom avatar is created based on 15 minutes of footage of you speaking on camera, preferably in a professional studio. The requirements for the footage can be found here.

Q: How do I purchase a Custom Avatar?

A: You can purchase a custom avatar by contacting our Support Team. Custom Avatars cost $1000/year and requires an annual subscription. You do also have the option to create a Webcam Avatar, you can find out more about this here

Q: What framings are available for my Custom Avatar?

A: We currently offer the choice of a close-up framing or a wider framing for custom avatars. When you upload your footage into Synthesia, you will be able to pick either framing.

Please note that in cases where the technical requirements are not met, we will only be able to provide the close-up framing

Q: How long the Custom Avatar process take?

A: From the day you provide the footage, it will take approximately 10 business days to create your custom avatar, providing a successful payment has been made. It will be delivered directly to your Synthesia account.

Q: Will my Custom Avatar be available to other users on the system?

A: Your custom avatar will only be available to you and will not form part of our stock avatars which available to all customers.

Q: Can I create a Custom Avatar of a celebrity?

A: We require the explicit consent of the person creating the avatar, which means that it is impossible to impersonate a celebrity or politician.

Q: Can I create a cartoon Custom Avatar?

A: It is not possible to take footage of cartoon characters and turn them into custom avatars.

Q: What if I want my avatar to show the upper body?

A: Make sure the hands, fingers and arms always return to the exact same place after speaking in each take, resting at the middle of your torso (or out of shot if you do not want your hands in the frame when resting). We recommend practicing this before turning the camera on. Keeping your hands together can help greatly with this.

Q: Can the actor use hand gestures?

A: Yes however, itโ€™s important that the gestures are kept around the belly area. Please donโ€™t move your hands outside of your bodyโ€™s silhouette or above your chest.

Find a comfortable resting position, and come back to it every time you are pausing. It is important to be resting more than you should be gesturing.

Q: Do I need perfect audio?

A: Yes, please avoid all background noise or people talking other than the actor, especially at the same time.

Weโ€™re looking for 3 clear takes of the actor talking to the camera and as little background noise as possible.

Q: Can I have a refund on a Custom Avatar?

A: Once your Custom Avatar is produced and deployed to your Synthesia account, refunds are not possible.

If you are unhappy with your avatar, please contact our Support Team to discuss the issue and receive further assistance.

To avoid any issues with your Custom Avatar and ensure that you receive it in the highest quality possible, please refer to all of the guides and requirements listed above prior to submitting your request / footage.

Q: What is the time frame for complete deletion of a Custom Avatar?

A: You can request that a video/avatar is deleted, which will then take up to 30 days before it is permanently deleted from our system.
โ€‹If there is a request to delete specific data or delete all video/avatar/voice data on termination of an account, we will delete all copies permanently and provide confirmation of deletion.
โ€‹If there is no request for deletion after termination of an account, the information will automatically be deleted within 30 days.

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