Roleplay Insights reads every attempt on a Roleplay Session and shows the themes your team shares, so you can see what learners consistently do well and where they consistently struggle without reading transcripts one by one. Insights appear in a dedicated Insights tab in your analytics, next to Engagement and Results.
đ Analytics are available on paid Roleplay Sessions plans. To compare plans, check out How do I choose the right Roleplay Sessions plan?
What Roleplay Insights Shows
Each set of insights is built from every attempt on a single Roleplay Session and includes:
Team-level themes: What your team consistently does well and where your team consistently struggles.
Key takeaways: A summary of the biggest gaps and the standout strength, with a note when several gaps share the same root cause.
Evidence for every theme: Each theme describes the behavior, the context it happened in, and its consequence, backed by real quotes from attempts. You can view all the evidence and open the attempt behind any quote.
View Your Insights
To view your insights:
Go to the content you want to review.
Select Analytics.
Select the Insights tab.
âď¸ Insights generate once a Roleplay Session has attempts from at least 10 learners, and your workspace needs learner seats. Until then, the Insights tab has nothing to show for that Session.
Who Can See What
Enablement Admins see learner names and can open the full attempt behind any quote. Managers see the same themes and evidence with learners anonymized. Every set of insights shows a last-updated timestamp and the sample size it is based on, so you always know what the insights reflect.
âď¸ Insights are a snapshot, not a live view. They update once per day, so check the last-updated timestamp to see when Synthesia generated them. A Session shows a maximum of 6 themes, with strengths and gaps combined.
đĄ If your organization has Aggregated results mode turned on, Insights show the same themes and takeaways but without the individual learner quotes.
Create a Follow-Up Roleplay From Your Insights
Every Roleplay Insights report ends with a suggested follow-up Roleplay built around your team's top gaps. The suggestion adapts the persona and scenario of the original Roleplay to those gaps and adds objections that target them.
To create the suggested Roleplay:
Open the Insights tab in Manager Analytics in the Learner Portal, or in video analytics in Synthesia.
Go to the suggested Roleplay at the end of the report.
Choose how to create it:
Select Create with assistant. Synthesia opens with the prompt already loaded.
Or copy the prompt to use it yourself.
âď¸ A few things to know about suggested Roleplays:
Each report has one suggested Roleplay.
Synthesia does not carry over the skills and scoring weights from the original Roleplay. Add them to the new Roleplay.
Suggestions refresh once a day, not on demand.
What's Next?
đ To track participation and scores alongside your insights, check out How do I track learner performance?
đ To read the feedback on a single attempt, check out How do I read roleplay feedback?
đ For an overview of the whole product, visit Roleplay Sessions â Synthesia Docs