When a roleplay is completed, it comes with detailed feedback showing how the attempt went and where to improve. This article explains what you see on the results page and in each attempt, so you can understand a score and plan the next attempt.
✍️ This article is for anyone reviewing Roleplay Session feedback. Learners see their own feedback. Managers can open the same view for their team, and admins can open it for anyone in the organization.
Finding Session Feedback
How you reach Session feedback depends on your role.
As a learner:
Go to the My progress tab.
Select the Roleplay Session you want to see your results for.
As a manager or admin:
Go to the Analytics tab.
Open the learner list and select a learner to see their results.
Progress and attempts
The results page shows how a learner has progressed over time and lists every attempt they have made.
Progress
The Progress chart shows the score for each attempt in date order, with a Passing score reference line set to the Session's threshold.
Progress chart
What to look for:
A line trending up toward or above the passing score. Performance is improving with practice.
A line that dips or stays flat below passing. Progress has stalled, so the next attempt should focus on the specific skills holding the score back.
Attempt history
Below the chart, each attempt is listed with:
Date — When the attempt was taken
Status — Whether the attempt was completed
Score — The score for that attempt, marked to show whether it met the passing threshold
Call length — How long the attempt took
Attempt history
The highest-scoring attempt is marked BEST. Select any attempt to open its detailed feedback.
Individual attempt
Selecting an attempt opens the feedback for that attempt. The header shows the score, a pass or fail marker, the Session name, the date, and the call length. The feedback is organized into three tabs — Summary, Skills, and Delivery — alongside the full transcript of the conversation.
Individual attempt view
Summary
The Summary tab gives a plain-language recap of the attempt, split into What went well and Areas for improvement. Next to it, the Transcript shows the full conversation turn by turn, with each speaker and a timestamp, so you can see exactly what was said.
Summary tab
What to look for:
Areas for improvement read alongside the transcript. Find the flagged moments in context to see exactly what to do differently next time.
Skills
The Skills tab breaks the attempt down by individual skill. Each skill shows a rating — Below expectations, Meets expectations, or Exceeds expectations — and a percentage score. Select a skill to expand it for more detail.
Skills tab
What to look for:
Skills rated Below expectations. These are the clearest things to work on before the next attempt.
A mix of Exceeds and Below across skills. Performance is uneven, so practice is best spent on the specific skills that are lower rather than the overall score.
Delivery
The Delivery tab measures how the learner communicated, with each metric shown on a scale so you can see where the attempt falls. The metrics are:
Weak words — How many filler or hedging words were used, from Normal to Too many
Talk ratio — The balance between listening and talking, from Listening through Balanced to Talking
Median sentence length — Typical sentence length, from Short through Normal to Long
Sentence openers — How repetitive sentence openings were, from Varied through Some repetition to Repetitive
Repair rate — How often the speaker corrected or restarted, from Low through Moderate to High
Delivery tab
What to look for:
Any metric sitting at the far end of its scale. For example, a talk ratio in the Talking range means more talking than listening — a specific, concrete habit to work on next time.
📚 Managers and admins can also see analytics for the whole Roleplay Session and all learners. To learn how, check out How do I track learner performance?
💬FAQs
What does the BEST label mean?
What does the BEST label mean?
The BEST label marks the highest-scoring attempt in the attempt history.
Why did an attempt fail if the score looks high?
Why did an attempt fail if the score looks high?
An attempt fails when its score is below the Session's passing threshold, even if the score looks high, because passing depends on meeting that threshold. The header shows the outcome for each attempt, so an attempt can score well and still sit below the threshold.