Quick Summary
If your script has been flagged, it is likely because it contains promotional content for a gambling service or product, instructions for using an illegal gambling platform, or endorsement of unlicensed gambling practices. Gambling is one of the more restricted categories on Synthesia, and what is permitted depends significantly on your avatar type and your relationship to the gambling industry.
There are compliant paths available, such as technology companies serving the gambling industry. We also allow for licensed operators creating employee training, and instructional content about legal gambling services. Understanding which path applies to your use case is the key first step.
How to Fix This
Review your content type and avatar selection with these points in mind:
Remove any promotional content for gambling services or products. This restriction applies to all avatar types.
Do not include instructional content for illegal gambling services or platforms, regardless of avatar type.
If you are a technology or software company that serves the gambling industry (e.g., CRM, analytics, or compliance tools), keep your content focused on your own product. Avoid promoting gambling activities beyond what is directly relevant to the tool you provide. A Stock Avatar can be used for this type of content.
For instructional content about legal gambling services, internal employee training at a licensed gambling company, or informational content about companies that service the gambling industry, switch to a Personal/Studio/Synthetic Avatar.
Stock Voice-Only avatars are not permitted for this content category in any form.
If you are an Enterprise customer and believe your use case may qualify for an exemption, contact Synthesia for review before proceeding.
What Are My Options?
Your permitted path depends on who you are and what you are creating. Use the table below to identify the right approach for your use case.
If your goal is to... | You should... | Outcome |
Create internal training about tools or software used by gambling companies (you are not a gambling operator) | Keep content focused on your product; avoid promoting gambling activities | Stock Avatar |
Create instructional content for a legal gambling service (e.g., how to place a bet) | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar |
Create internal employee training at a licensed gambling company | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar |
Create informational or promotional content about companies that service the gambling industry (e.g., CRM, analytics tools) | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar |
Create promotional content for any gambling service or product | This content is not supported on Synthesia | Not supported |
Promote or endorse illegal gambling services or platforms | This content is not supported on Synthesia | Not supported |
Examples
Examples Allowed with a Stock Avatar
"This module covers how to use our CRM platform to manage player accounts, built for teams in regulated gaming environments."
"This module explains how our compliance management software helps teams track regulatory requirements in licensed gambling markets."
Examples Allowed with a Personal/Studio/Synthetic Avatar
"Here is a step-by-step guide to placing a sports bet on our licensed platform, including how to set deposit limits and access responsible gambling tools."
"Welcome to your onboarding. This video walks you through our internal systems and how to handle customer queries."
"Our analytics platform helps gambling operators understand player behavior and improve retention. Here's how it works."
Suggested Rewording
Use the table below to identify whether your content needs a script change, an avatar switch, or both.
Instead of this | Try this | Outcome |
"Sign up and claim your welcome bonus today." [any avatar] | — | Not supported |
"Our software helps casinos manage player data." [Stock Avatar — software company] | "Our CRM platform is built for regulated industries. Here is how it works." [Stock Avatar] | Stock Avatar |
"This onboarding video is for new staff at our betting company." [Stock Avatar] | "This onboarding video is for new staff at our betting company." [Personal/Studio/Synthetic Avatar] | Personal/Studio/Synthetic Avatar |
"Here's how to use [illegal gambling site]." [any avatar] | — | Not supported |
Key Reminder
✍️ Depending on your content, there may be more than one compliant path. Some changes will make your script suitable for stock avatars, while others may still require a Personal/Studio/Synthetic avatar or, in some cases, may not be supported on the platform.
If your script was flagged, the guidance above should help you understand both how to edit your content and what type of account or avatar is needed to create it successfully. Feel free to make your edits and try again.