Synthesia

Learn how Synthesia Sessions gives you real, two-way conversations with a lifelike Avatar for practice and insight at scale.

What are Sessions?

Meg Farley

 How Sessions work, how to make them, and how to share them.

Sessions

 How Roleplay Sessions work, how to make them, and how to share them with learners.

Roleplay Sessions

Learn how Roleplay Sessions let your team practice real conversations with AI Avatars and get automated feedback on their skills.

What are Roleplay Sessions?

Learn how to complete a Roleplay Session step-by-step, from microphone setup through roleplay to receiving feedback.

How do I complete a Roleplay Session?

Compare the Free, Self-Serve, and Custom Roleplay Sessions plans to find the right fit for your team size and needs.

How do I choose the right Roleplay Sessions plan?

Learn how many Roleplay Session plays each Synthesia plan includes each month, what counts as a play, and what happens when you reach the cap.

What are the Roleplay Session caps for each plan?

Buy Self-Serve Roleplay Sessions learner seats with a credit card, add learners, and manage your seat count.

How do I buy or upgrade to Self-Serve Roleplay Sessions?

Getting started with Roleplay Sessions

Learn how to create a roleplay video in Synthesia, from designing the scenario to publishing it for learners.

How do I create a Roleplay Session?

Learn how to configure the roleplay and feedback scenes in Synthesia — including the persona, instructions, objections, skills, scoring, and retries.

How do I configure my roleplay scenes?

Learn about the three Roleplay Session scene types in Synthesia — scripted, roleplay, and feedback — and when to use each one.

What are Roleplay Session scene types?

Compare the four ways to share a Roleplay Session, including the Learner Portal and SCORM export to your LMS.

How do I share a Roleplay Session with learners?

Creating Roleplay Sessions

Learn what the Synthesia Learner Portal is and who uses it.

What is the Synthesia Learner Portal?

Publish your roleplay to the Learner Portal so you can assign it to learners, track completion, and measure coaching effectiveness.

How do I publish a Roleplay Session to the Learner Portal?

Add learners to your portal manually, in bulk via CSV, or automatically by syncing from your HRIS system.

How do I add learners to the learner portal?

Learn how to assign Roleplay Sessions to your team, set expectations, and track progress from assignment through completion.

How do I assign Roleplay Sessions to learners?

Learn how to configure learner notifications via email, Slack, or Microsoft Teams so learners get reminders where they already work.

How do I configure notifications for learners?

Learn how to track learner performance in the Learner Portal using the Engagement and Results analytics views.

How do I track learner performance?

Learn how to read your roleplay feedback in the Learner Portal, including your progress chart, attempt history, and the Summary, Skills, and Delivery tabs.

How do I read roleplay feedback?

Learn how to use Roleplay Insights to see the themes your team consistently does well or struggles with across a Roleplay Session.

How do I use Roleplay Insights?

Learner Portal

Learn how Survey Sessions use an AI Avatar to run spoken surveys and interviews, then turn responses into a themed report.

What are Survey Sessions?

Learn how to create, configure, publish, and share a Survey Session using the AI Survey scene.

How do I create a Survey Session?

Learn how to review individual responses, read the AI-generated report, and export your Survey Session data.

How do I view Survey Session results?

What are Survey Sessions, how to create them, and how to share them.

Survey Sessions

Synthesia Academy

Knowledge Base

Documentation

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