Roleplay Sessions are built from scene types that work together to create a complete learning experience. Scripted scenes teach or model the skill, roleplay scenes let learners practice with an AI avatar, and feedback scenes provide scoring and coaching after the conversation.

A Roleplay Session can combine three scene types. Each does a different job.
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Scripted scenes teach the skill and show what good looks like. An instructor or AI avatar demonstrates the technique using concrete examples, real customer scenarios, or best practices.

Scripted scenes are passive — learners watch and absorb, they do not interact. Use scripted scenes to set up context before the roleplay so learners know what they are practicing.

Roleplay scenes are where the practice happens. The learner has a real-time conversation with an AI avatar who plays a specific role and responds authentically to what the learner says.

The AI follows the scenario you define, such as a customer calling with a complaint, a prospect with objections, or a teammate asking for feedback. Use roleplay scenes to let learners practice or to assess their skills.
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Feedback scenes appear after the roleplay ends. The AI coach walks the learner through what they did well, where they can improve, and how they performed against the skill criteria.

Learners see their overall result, their score for each skill criterion, and detailed coaching comments tied to the conversation. Use feedback scenes to close the loop and tell learners what worked and what to try next.

The typical Roleplay Session flow is: Scripted → Roleplay → Feedback.
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Learners watch the teaching content, practice with the avatar, then get scored feedback. This flow helps learners see a model answer, try it themselves, and get specific coaching.