Contact Us
Find all the information required to contact us at Synthesia.
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Written by Constantina
Updated over a week ago

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We're so glad to hear from you! If you have any questions or feedback, we'd be more than happy to help you out. Please feel free to use the options below to get in touch with us.

1. Customer Support

If you need assistance with your STUDIO, have a question about our products or services, want to submit an enhancement request, or would like to discuss your account, please contact our customer support team via email or chat.

Opening hours: Monday - Sunday, 8am - 12am (GMT)

Chat: There are two ways to contact us via live chat. The first option is to click the chat icon in the bottom right corner of our website, as shown below.

This will open up a window allowing you to send the team a message. Also, check out our Knowledge Base, as you'll likely find what you need there 🤓.

The second option is to head over to your Synthesia STUDIO account, and select "Help" from the left-hand side menu.

Here, you have three options: Help Center, How-to Videos, or Contact Us.

If our literature hasn't answered your question, use the "Contact Us" button to speak to our team.


2. How to contact Sales

We’re thrilled you are considering purchasing one of our plans 🤩! We offer two types of plans: personal plans and corporate plans. To learn about the differences between the plans, please follow this page.

  • Personal Plan Purchase: Sign up for a monthly personal plan here.

  • Personal Plan Upgrade: Switch to a personal annual plan by contacting our support team.

  • Custom Avatar Purchase: Contact our support team to enquire or purchase a Custom Avatar.

  • WebCam Avatar Purchase: Contact our support team to enquire or purchase a WebCam Avatar.

  • Free Demo Video: Create a basic demo video for free here.

  • Free Product Tour: Watch a free 5-minute product tour here.

  • Free Personal Demo: If you work at a large organisation, book a personal demo with our sales team here.‍

Please note: Corporate plan pricing is tailored to your organisation’s needs and can only be provided by our sales team.


3. How to contact Customer Success

If your account has a Customer Success Manager, please contact our support team. They will be happy to put you in touch with your dedicated contact.


4. How to contact Moderation

If your video is awaiting moderation, it will be reviewed by our Moderation Team as soon as possible. Please do not submit the video multiple times, as this will hinder the process. If your video has been under manual review for longer than 24 hours please contact our support team.

If you need additional information regarding moderation, please refer to this helpful guide.


5. How to contact Recruitment

Firstly, thank you for considering a career at Synthesia. We'd love to hear from you! The quickest way to get in touch with our recruitment team is by visiting this page.

Our job openings are always up-to-date, so make sure to check them out and apply for the position that best matches your skills. We wish you the best of luck with your application, and we can't wait to hear from you! 🥳


6. How to Report a Vulnerability

At Synthesia, we take security seriously and are committed to maintaining the highest standards of security for our users. If you believe you have found a security vulnerability, we encourage you to report it to us as soon as possible.

To do so, you can reach out to our team via email at security@synthesia.io to report any vulnerabilities that you may have discovered.

We appreciate your help in making our platform more secure and welcome any feedback or concerns that you may have regarding the security of our platform. Together, we can ensure that our users can continue to enjoy the benefits of Synthesia with peace of mind.

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