Quick Summary
If your script has been flagged, it is likely because it contains promotional content for fraudulent charity, grants, or lottery schemes, impersonation of legitimate charitable organisations or grant providers, or misleading information about the legitimacy of these entities. Charity, grants and lottery scams content is one of the more restricted categories on Synthesia, and what is permitted depends significantly on your avatar type and the nature of your content.
There are compliant paths available, such as educational and awareness content about identifying and preventing charity, grants and lottery scams, as well as informational content about verifiable grant providers and their legitimate application processes. Understanding which path applies to your use case is the key first step.
How to Fix This
Review your content type and avatar selection with these points in mind:
Remove any promotional content for fraudulent charities, grants, or lottery schemes. This restriction applies to all avatar types.
Do not include content that impersonates or misrepresents legitimate charitable organisations, grant providers, or lottery entities, regardless of avatar type.
If you are creating educational content about verifiable or historical charity, grants, or lottery scam cases, keep your content factual and focused on real examples. Stock avatars can be used for this type of objective content.
For informational content about verifiable grants providers (e.g., universities, governments) and their legitimate application processes, stock avatars can be used as long as the content does not include personalised advice on improving individual chances.
For educational content raising awareness about identifying and preventing charity, grants, or lottery scams, detailed analysis of scam operations, news and analysis about scams, or in-depth prevention guides, switch to a Personal/Studio/Synthetic Avatar.
If your content could be mistaken for genuine charitable or grants opportunities, it is not supported on Synthesia.
What Are My Options?
Your permitted path depends on your content type and how you frame it. Use the table below to identify the right approach for your use case.
If your goal is to... | You should... | Outcome |
Create educational content about verifiable or historical charity, grants, or lottery scam cases | Keep content factual and focused on real examples without personalised advice | Stock Avatar |
Create informational content about verifiable grant providers and their application processes | Frame content as objective information about legitimate organisations and their procedures | Stock Avatar |
Create educational content raising awareness about identifying and preventing charity, grants, or lottery scams | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar |
Create informational or educational content about different types of scams and how they operate | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar |
Create news and analysis about charity, grants, or lottery scams, scam techniques, and fraud trends | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar |
Create in-depth prevention guides and advice on recognising and avoiding scams, researching providers, and reporting fraud | Switch to a Personal/Studio/Synthetic Avatar | Personal/Studio/Synthetic Avatar |
Create promotional content for fraudulent charities, grants, or lottery schemes | This content is not supported on Synthesia | Not supported |
Impersonate or misrepresent legitimate charitable organisations or grant providers | This content is not supported on Synthesia | Not supported |
Examples
Examples Allowed with a Stock Avatar
"This documentary covers the XYZ charity scam case, how it defrauded thousands of donors, and the warning signs victims could have recognised."
"Here is an overview of legitimate grant providers, including government agencies and universities, and the basic steps to apply for their grants."
"Learn about the red flags of common charity scams, including requests for upfront fees and pressure to donate immediately."
Examples Allowed with a Personal/Studio/Synthetic Avatar
"We are a registered charity accepting donations for XYZ cause. Our mission is verifiable and all information is available on our website."
"Our organisation offers grant programs with $50,000 in funding to a limited number of applicants. Here's how to apply."
"Here is a detailed guide on how to properly apply for government grants, including tips for strengthening your application."
"Here are the top 5 techniques scammers use when targeting grant applicants, and how to protect yourself."
Suggested Rewording
Use the table below to identify whether your content needs a script change, an avatar switch, or both.
Instead of this | Try this | Outcome |
"Join our lottery and win $100,000." [any avatar] | — | Not supported |
"Guaranteed ways to win grant money." [Stock Avatar] | — | Not supported |
"Here's how to impersonate government grant agencies." [any avatar] | — | Not supported |
"Spot the red flags of charity scams." [Stock Avatar] | Keep as is — this is basic awareness about verifiable scam cases | Stock Avatar |
"Learn how charity scams operate and their techniques." [Stock Avatar] | "Learn how charity scams operate and their techniques." [Personal/Studio/Synthetic Avatar] | Personal/Studio/Synthetic Avatar |
"Information about applying to legitimate government grants." [Stock Avatar] | Keep as is — this is informational about verifiable providers | Stock Avatar |
"A detailed breakdown of charity scam operations and advanced fraud prevention strategies." [Stock Avatar] | "A detailed breakdown of charity scam operations and advanced fraud prevention strategies." [Personal/Studio/Synthetic Avatar] | Personal/Studio/Synthetic Avatar |
Key Reminder
✍️ Depending on your content, there may be more than one compliant path. Some basic awareness and educational content can be created with stock avatars when focused on verifiable scam cases and legitimate providers, while more detailed analysis of scam operations and fraud prevention strategies require a Personal/Studio/Synthetic avatar. In some cases, such as content promoting fraudulent schemes or impersonating legitimate organisations, the content is not supported on the platform regardless of avatar choice.
If your script was flagged, the guidance above should help you understand both how to edit your content and what type of account or avatar is needed to create it successfully. Feel free to make your edits and try again.