Billing & Payments

Learn about payment methods, billing information and refunds.

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To learn about Synthesia's Terms of Service, click here.


Billing and Payment Issues

If you are experiencing any issues regarding payments, including double charges or issues with changing a payment method, please contact our support team by live chat or via email.


Payment Methods

To create a Synthesia account, please visit this page.

  • Personal, Starter, Creator plans: we accept payments through all major debit and credit card providers and direct debit.

  • Corporate plans: we accept credit cards and bank/wire transfers.

At the moment, we do not accept payments through PayPal, cryptocurrency, bank transfers, wires or any alternative payment methods


Unsuccessful / Failed Payments

We accept all major debit, credit and master cards, if your payment is unsuccessful or appears to have failed please check the following:

  • Card details entered match and have the correct billing address

  • Card expiry date

  • Sufficient funds are available

If all above details are correct please try an alternative card or contact our support team. Please note we do not currently accept PayPal payments.


Billing Information

To access your billing information, go to Settings > Billing Information where you are able to:

  • Change your credit card details

  • Change your address

  • Change your VAT information

  • See previous invoices

billing

Refunds

First, please refer to Synthesia Terms Of Service.
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To request a refund (or partial refund), please get in touch with our support team. We will issue any refund as soon as possible to the payment method used for the original purchase.

It usually takes 5-10 business days for the refund to appear in your bank account. Please contact your bank if there are any unexpected delays.


Discounts

We do not offer any general discounts, student discounts or different pricing for non-profits or educational institutions.

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