Check which Avatars are available on your plan before you start building a video
To check Avatar availability
Log in to your Synthesia account.
In the left-hand menu, select Avatars.
Browse the list of Avatars displayed in your account.
Look for the lightning bolt icon ⚡ on an Avatar's thumbnail:
If an Avatar has this icon, it is not available on your current plan.
You’ll need to upgrade your plan to use these Avatars.
✍️ Avatar availability may vary depending on your plan type (Basic , Starter, Creator, or Enterprise).
✍️If an Avatar appears available but shows as locked when you try to use it, this may be a temporary display issue. Contact Support if this happens.
💬 FAQs
Can I still preview Avatars not on my plan?
Can I still preview Avatars not on my plan?
You can still preview unavailable avatars, but you won’t be able to select them when creating videos.
