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How do I check which Avatars are available on my plan?

Learn how to check which Synthesia Avatars are available on your plan, and how to unlock more with an upgrade

Written by Jess Diaz-Gomes

Check which Avatars are available on your plan before you start building a video


To check Avatar availability

  1. Log in to your Synthesia account.

  2. In the left-hand menu, select Avatars.

  3. Browse the list of Avatars displayed in your account.

  4. Look for the lightning bolt icon ⚡ on an Avatar's thumbnail:

    • If an Avatar has this icon, it is not available on your current plan.

    • You’ll need to upgrade your plan to use these Avatars.

✍️ Avatar availability may vary depending on your plan type (Basic , Starter, Creator, or Enterprise).

✍️If an Avatar appears available but shows as locked when you try to use it, this may be a temporary display issue. Contact Support if this happens.


💬 FAQs

Can I still preview Avatars not on my plan?

You can still preview unavailable avatars, but you won’t be able to select them when creating videos.

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