When choosing avatars in Synthesia, it's important to know which ones are included in your current plan.
To check avatar availability:
Login to your Synthesia account.
In the left-hand menu, click Avatars.
Browse the list of avatars displayed in your account.
Look for the lightning bolt icon ⚡ in the bottom-right corner of an avatar's thumbnail:
If an avatar has this icon, it is not available on your current plan.
You’ll need to upgrade your plan to use these avatars.
Notes:
You can still preview unavailable avatars, but you won’t be able to select them when creating videos.
Avatar availability may vary depending on your plan type (Freemium , Starter, Creator, or Enterprise).