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What is Just-in-Time (JIT) Provisioning in Synthesia?

Learn how Just-in-Time (JIT) provisioning automatically adds new SSO users to your Synthesia organization.

Written by Jess Diaz-Gomes

šŸ“Œ This feature is exclusively available to Enterprise customers on Organization plans with Single Sign-On (SSO) enabled.
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If you would like to upgrade your plan to Enterprise, please book a demo.

Just-in-Time (JIT) Provisioning is a feature that adds new users from your organizationā€™s domain to Synthesia as soon as they log in using Single Sign-On (SSO). This process removes the need for manual invitations and ensures a seamless onboarding experience.

How to Enable and Configure JIT Provisioning

  1. Go to your organization's settings in Synthesia.

  2. Under Collaboration ā†’ Authentication settings, enable the feature by toggling on Auto-capture new users.

  3. Select a default workspace where new users will be added.

  4. In the Billing tab of your organization settings, choose a default license type for these new users.

  5. When a new user logs in through app.synthesia.io:

    • The user is added to the default workspace you selected.

    • The user is assigned the default license you specified

šŸ’¬ FAQs

Why isn't JIT provisioning working for my new users?

A few things can cause this. First, confirm your organization meets the requirements:

  1. Enterprise plan, an Organization set up, and SSO enabled and working.

  2. Check your configuration: make sure Auto-capture new users is toggled on under Collaboration ā†’ Authentication settings, and that a default workspace and license type are both selected.

  3. JIT provisioning depends on SSO working correctly ā€” if a user isn't part of the right workspace, is blocked by an admin, or their email doesn't match your identity provider, provisioning won't succeed either.

šŸ’” Want to configure SSO sign on for Synthesia? Check out the How do I set up SSO with WorkOS? article.

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