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Why my SSO doesn't work?
Why my SSO doesn't work?

Synthesia SSO configuration issues

Updated over a week ago

If your SSO doesn't work with Synthesia check that:

  1. The NameID you provided is always set in lower case. If not done already, apply a lower case function.

  2. The email claim has to be available with the attribute email .

If you still face issues with your SSO setup after those two checks, reach out to Synthesia Support Team for help.

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